topic Re: Where is chat and contract question in Fibre

Where is chat and contract question

JJR99 — Sat, 30 Aug 2025 08:50:05 GMT

Couple of questions.

Why is chat never available? Its not at the top of the page or available when I log into my account. I have checked the opening times and it should be there? Hence I am here...

Second question. After a lot of back and forth I decided to stay with Talk Talk for another 18 months. I was told that there would be no increases in price over that period yet the contract that just arrived says "Once your contract ends, the monthly price for your Fibre 150 broadband plan will increase from 1st April each year by £3". Does this mean when my current contract ends or when my new contract ends 18 months from now?

Re: Where is chat and contract question

fr8ys — Sat, 30 Aug 2025 14:26:30 GMT

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

If the chat button does not appear, disable any pop up or ad blockers you may be running and try again. The button sometimes disappears when there are no operatives available, so keep refreshing.

if you'd like a reply here, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Where is chat and contract question

JJR99 — Sat, 30 Aug 2025 16:01:04 GMT

Hi @fr8ys

Thanks for the reply no pop ups or blockers being used and no chat button in the link you gave me or my account even when I am logged in.

Regarding my other question having logged into my account I see "Thanks for staying with us. Even though you’re out of contract, we’re freezing your price. No shocks or surprises – just that same great value. The only change you’ll see is a price rise in April, in line with your terms and conditions. Simple, fair, and reassuring. It’s just our way of saying thanks."

I was told verbally there would be no increase in price for the duration of my contract Is this actually the case or will my price increase in April?

UPDATE

I just looked at my new contract again and see I am on a fixed price plus deal. Could you please clarify what this means, thanks.

Re: Where is chat and contract question

fr8ys — Sat, 30 Aug 2025 16:21:59 GMT

I get a big blue chat button when accessing the page.

Chat now

As for fixed price plus this is from TalkTalk informatipn

Fixed Price Plus

For a little extra each month we promise to never raise the price of your broadband, whilst you remain in contract on your plan, or by more than the annual rate of inflation once your contract comes to an end. So you can stay with us for the long haul if you choose, safe in the knowledge that the price you’re paying won’t ever give you a nasty surprise.

Re: Where is chat and contract question

JJR99 — Sun, 31 Aug 2025 13:18:31 GMT

I have never seen that button available. See the attached.

Thanks for the info on the fixed price plus. I understand that as meaning when my new contract starts that unless I cancel the contract or stop paying there will be no annual increase. Which to be fair to Talk Talk is a nice little bonus.

Re: Where is chat and contract question

fr8ys — Sun, 31 Aug 2025 13:27:32 GMT

Have you tried clearing the cache?

Have you tried a different browser?

Which browser are you using? I'm using Opera.

Re: Where is chat and contract question

mandisa1-TT — Tue, 02 Sep 2025 07:51:56 GMT

Hi there @JJR99 I would like to confirm if you were able to get through the live chat team or do you still require assistance?

Re: Where is chat and contract question

JJR99 — Tue, 02 Sep 2025 09:15:58 GMT

Hi @mandisa1-TT

Thanks for the response. No I have never seen the live chat link, however I have resolved my issues with Talk Talk. Also thanks to @fr8ys for the help.

Regards

Re: Where is chat and contract question

mandisa1-TT — Tue, 02 Sep 2025 09:17:45 GMT

You are most welcome and thanks for updating us the issue has now been resolved:)
Have a lovely day and take care @JJR99