topic Re: Weird goings on in Fibre

Weird goings on

probablyalreadyregistered — Sun, 31 Aug 2025 21:06:16 GMT

As if this morning, for no apparent reason, connecting certain android device to the Sagem 5364 router after they have previously been connected to another access point on the same sub-net prevents them from reconnecting to the original access point.

This is new problem, as all devices have previously switched between the Sagem router and the other access point.

All devices have been restarted to no avail.

The TT router firmware is SG4K100208.

There does not appear to be any readily available source of the latest version of the router firmware.

Re: Weird goings on

siphosethu-TT — Mon, 01 Sep 2025 07:59:48 GMT

Hi there @probablyalreadyregistered, allow me to run a few checks on this & see how we can handle this. Thanks

Re: Weird goings on

siphosethu-TT — Mon, 01 Sep 2025 08:11:09 GMT

Please confirm if the devices giving you issues are connected wirelessly or is the connection wired? Thanks

Re: Weird goings on

probablyalreadyregistered — Mon, 01 Sep 2025 13:13:22 GMT

Yes, this is all on the WiFi.

You should also be aware that the DHCP server is running on third platform, rather than the TAlkTalk router

Re: Weird goings on

siphosethu-TT — Mon, 01 Sep 2025 14:00:04 GMT

What happens when you connect it on the TalkTalk router? Thanks

Re: Weird goings on

probablyalreadyregistered — Mon, 01 Sep 2025 18:03:22 GMT

Per my original post, if I connect my tablet to the TalkTalk router, I can no longer connect it to the second access point (which covers blind spot where the TalkTalk router out of range).

Re: Weird goings on

nambuso-TT — Tue, 02 Sep 2025 10:17:30 GMT

Hi there @probablyalreadyregistered thanks for getting in touch, so that I can have a better understanding of your query. Please elaborate a little bit more. Thanks

Re: Weird goings on

probablyalreadyregistered — Tue, 02 Sep 2025 10:49:01 GMT

It looks like the main problem has partially resolved itself, although I would still like to confirm the firmware version of the TT router as the Web UI seems very unreliable.

Re: Weird goings on

nambuso-TT — Tue, 02 Sep 2025 11:18:40 GMT

Open a web browser and enter the router's IP address.

Log in using your admin credentials (default username and password can often be found on the router or in the user manual).

Once logged in, navigate to the Administration or System section.

Look for a tab labeled Firmware Version or Router Information. This will display the current firmware version installed on your router.

Re: Weird goings on

probablyalreadyregistered — Tue, 02 Sep 2025 18:22:18 GMT

As should be apparent from the original post, I know the current firmware version of the TT router.

What I have been asking for is the identity of the most up-to-data firmware. Most suppliers publish this kind of information online.

Re: Weird goings on

Mandisa-TT — Wed, 03 Sep 2025 07:20:09 GMT

The most up-to-date firmware version for the Sagem 5364 router appears to be SG4K1002816t.

Re: Weird goings on

probablyalreadyregistered — Thu, 04 Sep 2025 09:40:17 GMT

Given that the firmware in my router appears out-of-date, where can I download the latest version?

Re: Weird goings on

Mandisa-TT — Thu, 04 Sep 2025 09:44:39 GMT

I will check which router you are using and assist you with your query.

Re: Weird goings on

Mandisa-TT — Thu, 04 Sep 2025 10:34:00 GMT

I have checked on your account and I do see that the last router that was sent you was in 2021 and it is a Wi-Fi hub. TalkTalk automatically updates the firmware for the Sagemcom 5364 router. This means that you typically do not need to manually check for updates, as the router will receive firmware updates automatically and it updates itself.

Re: Weird goings on

probablyalreadyregistered — Thu, 04 Sep 2025 13:52:34 GMT

Please read ALL my posts

The router currently has firmware version SG4K100208

You said the latest version is SG4K1002816t

Therefore the router has not been updated by TalkTalk

Re: Weird goings on

Philile-TT — Fri, 05 Sep 2025 07:01:02 GMT

@probablyalreadyregistered the router that you have is also the most recent version. Should you wish to get a newer version you will be required to purchase it.

Re: Weird goings on

probablyalreadyregistered — Fri, 05 Sep 2025 11:07:45 GMT

Please read ALL my posts

I have been told that the firmware in the router is out-of-date, which implies there is a later version of firmaware.

Please tell me how to obtain a copy of the latest firmware

Re: Weird goings on

Gliwmaeden2 — Fri, 05 Sep 2025 11:14:59 GMT

You can't "obtain" it, @probablyalreadyregistered.

Just leave the router on, especially overnight, when firmware versions are updated in due course.

Re: Weird goings on

Philile-TT — Fri, 05 Sep 2025 11:16:17 GMT

Routers firmware update automatically, if you wish to get the latest router you can then purchase it. @Anonymous thank you for that information

Re: Weird goings on

probablyalreadyregistered — Fri, 05 Sep 2025 20:08:48 GMT

If you took the trouble to follow the whole thread you would realise that I have checked the current firmware on the router and it is out of date, meaning that it has not been updated by anyone, let alone Talk Talk