topic Re: Keep getting charged late payment fee in Fibre

Keep getting charged late payment fee

Marysonuga — Mon, 08 Sep 2025 14:45:25 GMT

Keep getting charged a late payment fee but the website is never working for me to make a payment

Re: Keep getting charged late payment fee

Divsec — Mon, 08 Sep 2025 14:50:16 GMT

Hi @Marysonuga your post has been escalated and you should hear soon.

If it were possible for you, you could set up a direct debit?

Re: Keep getting charged late payment fee

Philile-TT — Mon, 08 Sep 2025 15:27:19 GMT

Hi there @Marysonuga I am sorry to hear that you have been having trouble with making payments online. That a good suggestion by @Divsec you should consider setting up direct debit or use the automated line to make payment. The automated 24-hour payment line is 0345 1720 040.