https://community.talktalk.co.uk/t5/Fibre/no-internet-connection/m-p/3129886#M403371 <P>Hi, have received a new router with new network name and&nbsp; password. when plugged in and turned on the&nbsp; router light is a permanent white light, which is correct,</P><P>tablets, phone etc all receive the wi fi signal, when asked to join the network i cannot connect!!!</P><P>&nbsp;</P><P>any ideas !!! thanks&nbsp;</P> Fri, 12 Sep 2025 09:18:42 GMT stueybear 2025-09-12T09:18:42Z https://community.talktalk.co.uk/t5/Fibre/no-internet-connection/m-p/3129886#M403371 <P>Hi, have received a new router with new network name and&nbsp; password. when plugged in and turned on the&nbsp; router light is a permanent white light, which is correct,</P><P>tablets, phone etc all receive the wi fi signal, when asked to join the network i cannot connect!!!</P><P>&nbsp;</P><P>any ideas !!! thanks&nbsp;</P> Fri, 12 Sep 2025 09:18:42 GMT https://community.talktalk.co.uk/t5/Fibre/no-internet-connection/m-p/3129886#M403371 stueybear 2025-09-12T09:18:42Z https://community.talktalk.co.uk/t5/Fibre/no-internet-connection/m-p/3129887#M403372 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/913534">@stueybear</a></SPAN> I'm sorry to hear this, I will be able to run checks on your line, Can you unplug your router for 20 minutes and put it back on and on your device, go to the Wi-Fi settings, select the network, and choose the option to <STRONG>forget the network</STRONG>. Then try reconnecting by entering the password again. Let me know if you are still having the same issue.</P> Fri, 12 Sep 2025 09:31:46 GMT https://community.talktalk.co.uk/t5/Fibre/no-internet-connection/m-p/3129887#M403372 Mandisa-TT 2025-09-12T09:31:46Z