topic Re: Here we go again, no connection in Fibre

Here we go again, no connection

UITA23! — Fri, 22 Aug 2025 14:20:49 GMT

On/off sporadically last night, slow this morning so turned off for 90 mins. Come back, powered up, slow flashing orange, to fast flashing orange but never turning white! Reset and still the same.
In the processes of getting totally pi***d off by ringing to speak to someone who I guess will go through the same old boring process hinting towards there being a fault my end, as the signal to the router is OK!
Would be great if someone can help out here before going home for the weekend!

Re: Here we go again, no connection

kanya-TT — Fri, 22 Aug 2025 15:07:03 GMT

Hey there, @UITA23! We're really sorry to hear that. Would it be possible for us to perform some checks on our end? We might discover what we've been overlooking.

Kanya

Re: Here we go again, no connection

UITA23! — Fri, 22 Aug 2025 23:23:00 GMT

You're asking me if you can perform checks! Why? I'd really appreciate if you just did it. Talked for nearly an hour (again) on the phone to no avail, same ole same ole! It's so obvious there's a problem that isn't highlighted in a simple line test, I've tried two different routers and neither will connect, just flashing slow/fast orange.
I have an engineer coming out on Monday which is great as the last time I complained in May, nothing was done, it just seemed to correct itself. Bottom line I'm without the service I pay for until Monday, how will I be compensated?

Re: Here we go again, no connection

Gliwmaeden2 — Sat, 23 Aug 2025 07:28:30 GMT

If it's resolved on Monday, @UITA23!, it won't qualify for automatic compensation having been reported on Friday when it started, for complete loss of service.

See the examples in this article:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Here we go again, no connection

UITA23! — Sat, 23 Aug 2025 08:42:00 GMT

Thanks for the link, wasn't aware of this. "the weekend days are excluded", so the time that we are at home with the family, potentially inconvenienced the most, missing out on gaming, watching TV/social media or working from home, there is no compensation...this is ridiculous!

Re: Here we go again, no connection

UITA23! — Sun, 24 Aug 2025 08:47:53 GMT

Update Sat:

After trying the old router (replaced due to it being faulty) and it flashing for 20 odd hours, I walked past it to see it is now solid white, chancing my luck I disconnect from my mobile and give it a go, it works! This was OK for Sat night.
Sunday morning still OK but a lot slower.

As it looks like everything is OK I now try the latest router...nothing! As much as the white light now appears rather than flashing orange, there is no way to connect, very much like the problem I had with the old router.

I have an engineer coming out tomorrow and I'm concerned that they will not find a problem! However the issue is real and intermittent and a major cause of stress! Others mention throttling as the cause of slow speeds, there certainly is a problem that a telephone "engineer" cannot find however I do feel it's more than a coincidence that when I raise an issue, it eventually sorts out, to a standard.

The other issue that surely must play some part is the copper network I'm still on. When doing a full fiber check numbers 1-15 in my street can get it, however 16-27 show as not a chance, were not even thinking of you yet! The same exchange feeds all properties and is roughly in the middle of the street within eye line.

Re: Here we go again, no connection

Gliwmaeden2 — Sun, 24 Aug 2025 09:04:08 GMT

Talktalk doesn't throttle - those are just rumours from disgruntled customers when it's difficult to diagnose what is actually going on.

Fibre to the premises is rolled out as available to specific groups of addresses and even if it's generally available in the area, another ISP may have a first deal before Talktalk can get to it. You have to trust the results for current availability for your address - it's never announced ahead of Talktalk being able to offer it for specific addresses, @UITA23!.

Re: Here we go again, no connection

UITA23! — Sun, 24 Aug 2025 09:16:35 GMT

Just moved downstairs and speeds have dropped from 50Mbps (the best I can get for the money I pay) to between 3 - 16Mbps, my PS5 doesn't even pick up the network. Back to tethering to my phone I guess! Also just told that the old router disconnected during the night and was flashing orange again!

Re: Here we go again, no connection

UITA23! — Sun, 24 Aug 2025 10:57:49 GMT

Update 11.55 Sunday morning:

Latest router has now connected and is giving me speeds of around 60Mbps, this is good but I need to sit within 2 meters of the router. If I go into a room where I need a connection, the signal drops off totally!
The photo attached shows the router and the bay window near where I sit where there is no connection. This also applies to other rooms in the house.

Re: Here we go again, no connection

Philile-TT — Mon, 25 Aug 2025 07:30:48 GMT

@UITA23! we will wait for the engineer to come through and see if they can fix the issue, if there is a need to send out a new router, he will also update us.

Re: Here we go again, no connection

UITA23! — Mon, 25 Aug 2025 17:39:26 GMT

Engineer came this morning and did his thing, replaced the router and all was good. Fast (by copper standards) speeds in even the dead areas....just as it was!

Proof that it's nothing to do with the line into the home or the home set up, just a rubbish router. I think this is my fourth of this model now!

Re: Here we go again, no connection

UITA23! — Mon, 25 Aug 2025 19:00:26 GMT

Update Monday evening:

Well should have kept my mouth shut! TV connected but couldn't play anything as it was so slow. The Firestick wouldn't even show my network but if I wanted to connect to the neighbours, no problem!

I've turned it off whilst I watch a show tethered to my phone and will turn back on in 30. Can anyone explain why I was getting good speeds this morning but either can't see the network on some devices or getting real slow speeds (tested on a variety of speed tests)?

Think it may be time to move on and go with sky, walls don't seem to be an issue for them!!

Re: Here we go again, no connection

UITA23! — Mon, 25 Aug 2025 19:46:13 GMT

Turned router on after and after waiting for 15 mins there is alternating fast then slow orange flashing light! It does not go solid white.

Recap:
Engineer out this morning.
Old router recognised as faulty and replaced.
Speed tested as good.

TV and Firestick cannot connect.
Speed tested this evening as slow.
Turned off router for 30 mins (as previously suggested to do) and waited 15 mins when turned back on.
No solid white light
NO INTERNET AGAIN!

Re: Here we go again, no connection

UITA23! — Tue, 26 Aug 2025 08:12:21 GMT

Update Tuesday morning:

Orange light is still flashing, tried resetting new router, still the same. Currently through to cancellations, last chance people!

Re: Here we go again, no connection

amahle-TT — Tue, 26 Aug 2025 08:57:28 GMT

Hi there @UITA23!, we are sorry for this, and I will look into it for you. Please confirm if your router is flashing orange and white or orange and off, thanks.

Re: Here we go again, no connection

UITA23! — Tue, 26 Aug 2025 09:03:40 GMT

Orange and off. As much as I thank you for the reply, I have my doubts whether it will be fixed. It seems it isn't an isolated issue and others are also experiencing this.

Re: Here we go again, no connection

UITA23! — Tue, 26 Aug 2025 09:09:49 GMT

Isn't it time that this seven year old router was updated?

Re: Here we go again, no connection

amahle-TT — Tue, 26 Aug 2025 09:21:43 GMT

Router automatically gets updated; I have checked on my end and We've no reported issues/outage with Broadband right now, as you're experiencing an issue with your services, we need to run further checks.

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Here we go again, no connection

UITA23! — Tue, 26 Aug 2025 09:28:48 GMT

Do you mean the software/firmware gets updated, this is the same old brick I've had for years! No active monitoring.

Re: Here we go again, no connection

amahle-TT — Tue, 26 Aug 2025 09:31:57 GMT

Are you able to make and receive telephone calls on your TalkTalk telephone line?