topic Re: Loss of Fibre 35 connection & intermittent speed. in Fibre

Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Tue, 16 Sep 2025 19:52:34 GMT

Over the last two days my connection has been intermittent and when reconnecting drops to a lower speed.It is currently 6.2 download which is below the guaranteed minimum of 8.0.I have rebooted the router for 30 minutes. It reconnects sometimes with a better speed and then drops.I have tried Live Chat but cannot get to chat to any one but the Virtual Assistant.

Re: Loss of Fibre 35 connection & intermittent speed.

ferguson — Tue, 16 Sep 2025 19:56:38 GMT

Have you noticed any issues with your voice service, such as noise on the line? Subject to that, this has been flagged up to the support team and you should expect a response from them on here tomorrow.

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Tue, 16 Sep 2025 20:00:09 GMT

There is no problem with the landline. When I go to my TalkTalk account it indicates that no fault can be found and everything is fine.

Re: Loss of Fibre 35 connection & intermittent speed.

ferguson — Tue, 16 Sep 2025 20:04:43 GMT

OK, let's see what the support team make of it when they pick this up.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 07:02:48 GMT

@Yorky678 kindly accept my sincere apologies for the inconvenience caused, I will assist you with this. Are you currently at home where the TalkTalk services are installed?

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 07:28:45 GMT

Hi Phili. I am at home and have just logged into router which shows 6.2 Mbps up and 6.1 down.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 07:45:13 GMT

Thank you for the information. I will conduct diagnostics.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 07:51:59 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 08:00:05 GMT

No we have no life support or are not dependant on phone line or broadband.Yesterday when I rebooted the router I had a speed of 24.4 down then it dropped to around 12.0 and then where it is now at 6.2.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 08:02:06 GMT

Does the problem occur everywhere you try and use the Wi-Fi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 08:13:24 GMT

The issue appears to be with the broadband to the property. The dropping of connection is with the router,which in turn leaves us with no Internet or a slow speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 08:17:09 GMT

I will take as that the issue is everywhere. Do you find that your internet cuts out whenever you make or receive phone calls from your landline?

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 08:21:29 GMT

Hi Phili

The phone line is not affecting the broadband it has dropped even when the phone line is not in use.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 08:22:33 GMT

Do you regularly turn your broadband router off? For example, do you switch your router off at night?

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 08:25:46 GMT

The only time I turn the router off is if my speed has dropped, then I reboot after 30 minutes.I never turn it off at night the broadband has been running fine until recently with the connection getting progressively worse.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 08:26:42 GMT

I can see you've had connection drops on the line - this will have impacted the devices you use, regardless of whether you use Wi-Fi or a cable to connect.

I need to complete some checks with you to identify and fix the cause - looking at your setup and equipment - as our testing shows no issue with equipment outside your home.

While you haven't reported a dropping connection issue it's possible this is causing the problem you've experienced - so I'll need to work on fixing this first. I can then check if it also solves the problem you've reported

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 08:27:22 GMT

Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 08:31:25 GMT

There has been no building work at the property. The set up is as it has always been without issues until now .The router I believe is fairly new. Whenever we have had issues previously they have always been outside the property. Just outside the property is a junction box in the ground this on occasion has caused a problem when it fills with water.

Re: Loss of Fibre 35 connection & intermittent speed.

Philile-TT — Wed, 17 Sep 2025 08:37:46 GMT

A line test has not identified an issue outside your premises. As you've not made any changes before this issue started, the next step is to look at the router.

I'll guide you through the router checks - ensuring it's up to date and addressing any potential temporary issues that could have caused the connection drops.

If these steps don't resolve the issue then I'll look at other potential causes.

Re: Loss of Fibre 35 connection & intermittent speed.

Yorky678 — Wed, 17 Sep 2025 08:45:23 GMT

When the router was checked a couple of days ago when I did a line test through my account the results as you say indicated that everything was fine and that the router was up to date. Previously when we have had issues even though the fault was not showing outside it was sometimes found to be in a cabinet.

topic Re: Loss of Fibre 35 connection &amp; intermittent speed. in Fibre

Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

Re: Loss of Fibre 35 connection & intermittent speed.

topic Re: Loss of Fibre 35 connection & intermittent speed. in Fibre