topic Re: Router dead in Fibre

Router dead

kannank — Fri, 26 Sep 2025 05:14:19 GMT

Hello,

My router TalkTalk Wifi Hub FAST5364-T8 stopped working today. No wifi (no brodcast), no ethernet (PC does not detect a connection), The LED flashes at bootup and stays orange. A hard reset also had the same effect. No Wifi or ethernet.

Can you send a replacement router please?

Re: Router dead

Divsec — Fri, 26 Sep 2025 07:06:23 GMT

Hi @kannank your post has been escalated, not the splitter again is it?

Re: Router dead

kannank — Fri, 26 Sep 2025 07:11:54 GMT

lol, no, not the splitter. Good bit of humour in the morning 🤣

I can not connect to the router itself no WIFI and Ethernet, only the orange LED. It was working until late last night.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 07:52:17 GMT

Hi there @kannank I will have a look at this.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 07:57:47 GMT

@kannank are you currently using the Wi-Fi hub router?

Re: Router dead

kannank — Fri, 26 Sep 2025 08:04:53 GMT

@Philile-TT yes.Wifi Hub FAST5364-T8. connected and switched on.

things done:

1. turned off for 20 minutes.

2. hard reset using button.

same result. the orange LED blinks for sometime and then goes solid.

No wifi or ethernet (no wifi SSID broadcast, PC does not detect Ethernet ports.)

Phone line working normally.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:04:16 GMT

I just need to make sure that it is not the line that is affected. Are you currently at home where the TalkTalk services are installed?

Re: Router dead

kannank — Fri, 26 Sep 2025 08:05:46 GMT

@Philile-TT yes. I am at home.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:06:46 GMT

You have no internet access at all, correct?

Re: Router dead

kannank — Fri, 26 Sep 2025 08:09:35 GMT

@Philile-TT correct. No internet.

I using my phone data for this conversation.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:17:54 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Router dead

kannank — Fri, 26 Sep 2025 08:18:55 GMT

@Philile-TT No active monitoring needed.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:20:56 GMT

Do you currently have an Ethernet cable connected to the WAN (red) port on the back of your WiFi Hub?

Re: Router dead

kannank — Fri, 26 Sep 2025 08:24:23 GMT

@Philile-TT No, please refer picture.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:25:56 GMT

I am unable to open the attachment, thank you for confirming that.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:26:15 GMT

Based on the diagnostics I've completed with you I've now initiated a reset of the configuration of your service with Openreach in order to resolve the Internet access issue. This can take around 5 minutes to complete.

I'll need to wait for this to complete before continuing. Once it's completed I'll be asking you to reboot the router, so it attempts to reconnect after the configuration reset.

Please bare with me while this completes.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:27:50 GMT

Please restart your router by either pressing the power button on the side or switching it off at the wall socket. Wait 10 seconds to ensure it fully powers down, then turn it back on.

A temporary issue may have occurred, which is stopping the router from connecting. Rebooting it will ensure it makes an attempt to connect again.

Re: Router dead

kannank — Fri, 26 Sep 2025 08:31:44 GMT

@Philile-TT power off and on the router done.

the router was flashing white and orange before power cycle.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:32:54 GMT

As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner then we'll be able to progress once we see it connect.

Re: Router dead

Philile-TT — Fri, 26 Sep 2025 08:37:27 GMT

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.