topic Re: A canvasser at my door, pink logo, break in connection, cannot remember name? in Fibre

A canvasser at my door, pink logo, break in connection, cannot remember name?

GeeSuss — Mon, 06 Oct 2025 10:49:06 GMT

Hello, I hope all is well and you are having a splendid day.

I just had a canvasser at the door telling me that there will be engineering works to the fibre broadband in my area and tat there may be breaks in the connection.

I cannot remember the name of the company but it was definitely a pink logo. There was no leaflet or literature just a request of my information.

My question is, if there is going to be a break in my connection should TalkTalk inform me of this?

I had the feeling that this was a canvaser who is knocking door to door wanting to gather information rather that telling me that there will be a break in my connection. There was a kind of sales pitch that was given to me so that is why I was a little suspicious.

If anyone can please give me any information it would be massively appreciated. I am slightly confused as I require a consistent internet/fibre connection. Thank you in advance.

Kind Regards

Re: A canvasser at my door, pink logo, break in connection, cannot remember name?

KeithFrench — Mon, 06 Oct 2025 13:47:56 GMT

Sounds like a scam to me.

Re: A canvasser at my door, pink logo, break in connection, cannot remember name?

GeeSuss — Mon, 06 Oct 2025 13:53:02 GMT

It seemed that way, walked off when I didn't want to give any information.

Why not leave some information if there is going to be engineering with disruption to my broadband connection?

I cannot remember the name of the business being represented!

Re: A canvasser at my door, pink logo, break in connection, cannot remember name?

KeithFrench — Mon, 06 Oct 2025 13:55:22 GMT

I have never heard of any company working on broadband doing house-to-house calls to advise of a maintenance issue, but I can't say it would never happen. Why would they need your information? If they were genuine, surely they should already have that?

Re: A canvasser at my door, pink logo, break in connection, cannot remember name?

fr8ys — Mon, 06 Oct 2025 13:57:13 GMT

Do you know which company installed your fibre?

City fibre maybe?

This google search shows some companies with pink logos.

It's not unusual for companies to let you know when maintenance work takes place, but they should have your details so you should not need to disclose these.

Getting your details may result in your getting marketing information.

If they try to switch you, you should get a communication from TalkTalk at which time you can then phone and get the request to change stopped.

Other than this, I'm not sure what else they could do with your information.

If this is cold calling, and results in anything happening, report them to trading standards.

Of you get cold callers, as a matter of good form, ask them for identification. You could then take a photo of this. If they refuse, ask them to leave.

Re: A canvasser at my door, pink logo, break in connection, cannot remember name?

Mandisa-TT — Mon, 06 Oct 2025 14:53:52 GMT

HI @GeeSuss I completely understand your concerns regarding the canvasser and potential engineering works in your area. At TalkTalk, we prioritize keeping our customers informed about any scheduled maintenance or disruptions that could affect your broadband connection. If engineering works are indeed planned, we would typically notify you in advance via email or text message.

Unfortunately, I can’t verify the specific details from the information provided.

Your consistent internet connection is important, and I appreciate your caution in dealing with door-to-door canvassers. If you have any more questions or need further assistance, don’t hesitate to ask!