topic Re: Lost access to secondary email address which is not aligned with my account in Fibre

Lost access to secondary email address which is not aligned with my account

Gregs100 — Thu, 09 Oct 2025 09:01:25 GMT

I have 2 email addresses but only one is aligned with my account and I have received notice that the 2nd email address will be delected at the end of this month. Can anybody help me with the process to align the 2nd email, to my account.?

Re: Lost access to secondary email address which is not aligned with my account

siphosethu-TT — Thu, 09 Oct 2025 09:08:09 GMT

Hi there @Gregs100, I'll have this looked into for you. Please confirm if you have the email listed in your profile under your private notes. Thanks

Re: Lost access to secondary email address which is not aligned with my account

fr8ys — Thu, 09 Oct 2025 09:38:01 GMT

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned if you believe your emails require linking.
Thank you.

Re: Lost access to secondary email address which is not aligned with my account

Gregs100 — Fri, 10 Oct 2025 20:25:44 GMT

Yes I have all the details listed in 'private notes'

Re: Lost access to secondary email address which is not aligned with my account

Gregs100 — Fri, 10 Oct 2025 20:30:40 GMT

Thanks for the link I have actioned this and received a response from the support team see posts. I hope they will be able to resolve.

Re: Lost access to secondary email address which is not aligned with my account

Gliwmaeden2 — Fri, 10 Oct 2025 21:27:14 GMT

Staff will respond after the weekend, @Gregs100.

Re: Lost access to secondary email address which is not aligned with my account

siphosethu-TT — Mon, 13 Oct 2025 07:52:14 GMT

Hi there @Gregs100, I have filled in the form for you and the issue should be resolved within 48 hours. Is there anything else I can do for you? Thanks

Re: Lost access to secondary email address which is not aligned with my account

Gregs100 — Mon, 13 Oct 2025 10:58:40 GMT

Hi there siphosethu, thank you very much for arranging. Nothing else needed.

Re: Lost access to secondary email address which is not aligned with my account

siphosethu-TT — Mon, 13 Oct 2025 11:10:14 GMT

You are most welcome, I'm glad I could help. Take care and have a lovely day okay. Bye😇