topic Re: Router Connection Problems Last week or so in Fibre

Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 09:21:46 GMT

Can I request a new router please, over the past week or so ive been having issues with the super router, have tried to factory reset (which did in the end) but it didnt want to, and struggling to connect security cameras, and also other network devices.

Re: Router Connection Problems Last week or so

KeithFrench — Mon, 20 Oct 2025 09:34:19 GMT

This can be down to WiFi interference, with which I can help a lot.

However, I have asked one of TalkTalk's support team to pick up your thread and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

They will conduct tests & only if they think the router is faulty will it be swapped out for free. If they deem there is nothing wrong with it, you have two choices:-

Pay for a replacement
Accept my offer of help to investigate Wi-Fi issues.

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 11:16:43 GMT

Thank you, pretty sure its not interference

Re: Router Connection Problems Last week or so

KeithFrench — Mon, 20 Oct 2025 11:51:47 GMT

Have you checked, though?

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 12:00:05 GMT

Yes I have

Re: Router Connection Problems Last week or so

KeithFrench — Mon, 20 Oct 2025 12:01:36 GMT

OK, that's fine. I did ask TalkTalk to investigate this for you, as promised, so please wait for them to respond now.

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 13:22:13 GMT

Thank you so much @KeithFrench for your help.
Hi @JaceyBoy I will be able to run checks on your line, are you at home to be able to proceed.

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 13:34:05 GMT

Yes I am

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 13:42:05 GMT

Great! You have advised that you are unable to connect to other devices, can you confirm if it was devices that you were able to connect with before?

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 13:46:54 GMT

Yes had no issues before, but the last few days the router has struggled, devices like my laptop have not been able to connect, so I did a factory reset whch would not work via the reset button on the back, I had to connect via ethernet and after second attempt it worked.

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 13:48:47 GMT

Just to confirm you are unable to access the internet on those devices.

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 13:49:38 GMT

Its been on and off, am currently connected after rebooting the router twice.

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 13:53:46 GMT

Are you experiencing dropping connection on your line?

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 13:56:37 GMT

No I am not

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 14:02:08 GMT

Thank you for confirming, you have advise that you are struggling to connect to cameras and other devices, do you get a security warning or an error message?

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 14:06:46 GMT

The Ring camera was playing up but this was down to Ring today, we have been struggling with connection last week with devices, its better now since ive factory reset but dont know how long it will last.

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 14:10:31 GMT

I understand that it was experiencing issues earlier, and it's good to hear that the connection has improved since the factory reset.

However, please note that we are unable to run checks or diagnose any potential problems if you're not currently experiencing the issue. If you encounter any difficulties again in the future, please reach out to us, and we’ll be happy to assist you further.

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 14:15:08 GMT

I will monitor is over the next few days but I have had this problem a few years back and it was the router and only a new one solved the problem!

Re: Router Connection Problems Last week or so

Mandisa-TT — Mon, 20 Oct 2025 14:18:37 GMT

I completely understand, we will need to run checks and if it is a router issue, we will be able to place an order for you.

Re: Router Connection Problems Last week or so

JaceyBoy — Mon, 20 Oct 2025 14:24:03 GMT

What checks do you want to do?