topic Re: Fibre65 Router Issues in Fibre

Fibre65 Router Issues

Arfer — Fri, 24 Oct 2025 13:28:01 GMT

I am running the following:

HW Version: FAST5364 3.00
SW Version: SG4K100208
GUI Version: 5.100.5

I am having huge issues with the admin console. I work in Cyber Security so I know my way around a router console but the current software version is terrible.

Some of my issues are as follows:

DHCP lease table is empty despite having over 20 connected devices.
Console randomly returns me to the login screen.
Device logs are empty so unable to troubleshoot anything.
NTP timezones are so incorrect it is impossible to apply the correct time.
Unable to enter any other NTP sources (e.g. uk.pool.ntp.org) without it erroring and crashing.
Devices randomly appear and disappear in the connected device list whilst still being connected to the router.

Are these known issues? If so, will they be fixed soon?

Or should I just replace the TT router with my trusty TPLink Archer?

Re: Fibre65 Router Issues

siphosethu-TT — Fri, 24 Oct 2025 13:57:40 GMT

Hi there @KeithFrench any advice on this would be appreciated.

Re: Fibre65 Router Issues

KeithFrench — Fri, 24 Oct 2025 14:13:32 GMT

Hi @Arfer @siphosethu-TT

To answer your questions:-

The DHCP Lease Table is not yet active.
Console randomly returns me to the login screen - known bug
Device logs are empty so unable to troubleshoot anything - known bug.
NTP timezones are so incorrect it is impossible to apply the correct time - never seen any problems if in the UK
Unable to enter any other NTP sources (e.g. uk.pool.ntp.org) without it erroring and crashing. - Untested, I will try over the weekend.
Devices randomly appear and disappear in the connected device list whilst still being connected to the router - known bug.

You are perfectly at liberty to use your own router if required, but I would keep the TalkTalk one as it might be required when testing your line, etc.

Re: Fibre65 Router Issues

Arfer — Fri, 24 Oct 2025 14:20:38 GMT

@KeithFrench Thanks for the reply. Do you have a timescale for a fix for the known bugs?

Here is a screenshot of the weird TimeZone issue:

TimeZone Issue

Europe_London should not be UTC+03:00

Re: Fibre65 Router Issues

siphosethu-TT — Fri, 24 Oct 2025 14:20:40 GMT

Thank you for the support @KeithFrench

Re: Fibre65 Router Issues

KeithFrench — Fri, 24 Oct 2025 14:29:18 GMT

Let me test that over the weekend @Arfer. As to the timescale on the bugs, no, I have no visibility of that, as I am just a customer. When I get advised of new firmware, I thoroughly test it and also check back on all known bugs.

Re: Fibre65 Router Issues

KeithFrench — Sat, 25 Oct 2025 09:26:10 GMT

Hi @Arfer

Your time zone should be GB, that is what TalkTalk call it. Mine works fine on the default of GB:-

BST

I will recheck it tomorrow to ensure it has gone back to GMT correctly. Then I will try using uk.pool.ntp.org. I'll get back to you after tomorrow's testing.

Re: Fibre65 Router Issues

KeithFrench — Sun, 26 Oct 2025 13:36:42 GMT

Hi @Arfer

I have checked this today & all is working well:-

GMT

I also tried it with the custom NTP servers, saved it & turned the router off & on again to ensure that it was using them:-

Custom NTP

The router has been perfectly stable since the change.

I can only suggest that your problem is caused either by using a Time Zone other than the default of GB, or your router needs a factory reset.

Re: Fibre65 Router Issues

Arfer — Mon, 27 Oct 2025 09:51:35 GMT

Thanks @KeithFrench . I will give the Factory Reset a go.

I've now got my TPLink Archer running my internal LAN/WIFI behind the TT Router. My local connections are a lot more stable and I can see connected hosts, logs, etc.

Re: Fibre65 Router Issues

siphosethu-TT — Thu, 30 Oct 2025 12:47:06 GMT

Thank you @KeithFrench, please let us know how the factory reset went @Arfer.