topic Re: Router crashing on a daily basis in Fibre

Router crashing on a daily basis

Dmc5995 — Thu, 23 Oct 2025 17:46:59 GMT

My Huawei DG8041W router restarts on a daily basis, sometimes on multiple occasions, taking a couple of minutes to reestablish connection.

I have previously called customer services and requsted a new router but an engineer was scheduled. I cancelled owing to the stipulation that I would be charged if they couldn't find a problem.

I have now reviewed the fault logs finding the following:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

I understand from this forum that this may be a router hardware or software issue, currently running I1.01/ v.1.05t.

I've been with TalkTalk for over 10 years and would like to stay.

Is this likely a router issue? If so, how do I get a replacement?

Re: Router crashing on a daily basis

ferguson — Thu, 23 Oct 2025 17:50:49 GMT

The kernel panic is definitely a known issue. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Hopefully they will be more pragmatic about swapping your router out for an up to date model.

Re: Router crashing on a daily basis

Dmc5995 — Thu, 23 Oct 2025 17:53:54 GMT

Thank you. Now updated.

Re: Router crashing on a daily basis

nambuso-TT — Fri, 24 Oct 2025 08:11:58 GMT

Hi there @Dmc5995. I am very sorry to hear this, besides the router restarting itself, are you having any other issues with the router or the connection?

Re: Router crashing on a daily basis

Dmc5995 — Sat, 25 Oct 2025 09:40:00 GMT

Hi nambusso-TT,

That is the only issue, it happens most days, especially in the evenings when everyone is home.

Re: Router crashing on a daily basis

amahle-TT — Mon, 27 Oct 2025 07:48:04 GMT

Thank you for confirming, are you messaging us from home?

Re: Router crashing on a daily basis

Dmc5995 — Mon, 27 Oct 2025 08:01:49 GMT

Yes

Re: Router crashing on a daily basis

amahle-TT — Mon, 27 Oct 2025 08:32:29 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Router crashing on a daily basis

Dmc5995 — Mon, 27 Oct 2025 19:26:22 GMT

Re: Router crashing on a daily basis

Philile-TT — Tue, 28 Oct 2025 07:11:13 GMT

Thank you for confirming that. Please bare with me, I need to conduct a diagnostics test.

Re: Router crashing on a daily basis

Philile-TT — Tue, 28 Oct 2025 07:15:52 GMT

Does the problem occur everywhere you try and use the Wi-Fi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Router crashing on a daily basis

Dmc5995 — Tue, 28 Oct 2025 08:24:32 GMT

Everywhere. The router crashes and restarts (flashes orange).

Re: Router crashing on a daily basis

amahle-TT — Tue, 28 Oct 2025 09:40:20 GMT

Thank you for confirming, I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

Re: Router crashing on a daily basis

amahle-TT — Tue, 28 Oct 2025 09:40:42 GMT

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Re: Router crashing on a daily basis

amahle-TT — Tue, 28 Oct 2025 09:45:55 GMT

I can see that your broadband connection is stable and there are no issues showing on the line.

The broadband connection covers the physical cabling into your home and the router from outside your premises, so as that is working the issue you're experiencing is likely to be due to a WiFi problem, or other issue in your home.

I can guide you through checks which should help identify the issue and resolve if possible.

Our tests aren’t showing any faults currently. However, I would recommend Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

Re: Router crashing on a daily basis

Dmc5995 — Tue, 28 Oct 2025 10:01:07 GMT

My wifi coverage is fine and even extends to the garden and outbuildings. I do not want to upgrade. Surely the 'kernel panic' logs indicate it is the router at fault, can you not send out a replacement for me to try?

Re: Router crashing on a daily basis

Dmc5995 — Tue, 28 Oct 2025 10:03:55 GMT

I hoped posting on this forum would help resolve this problem that has been ongoing for months, I've already been through these checks with customer services before.

Re: Router crashing on a daily basis

amahle-TT — Tue, 28 Oct 2025 10:08:28 GMT

We would like to however we are unable to send a replacement if our diagnostic checks do not indicate any faults with your router. As you mentioned that this issue typically occurs in the evenings when usage is higher, we recommend that you contact us at the exact time you experience the problem. This will enable us to perform real-time checks and identify potential causes, as well as recommend solutions.

Re: Router crashing on a daily basis

Dmc5995 — Tue, 28 Oct 2025 10:23:50 GMT

The error log is in my first post. As per previous posts on this forum, this is a known issue likely attributable to a fault with the router hardware or firmware.

Routers have been sent out to other customers and the issue has been resolved. This is not the first time I have reported the issue. I will need to change provider if this continues.

Re: Router crashing on a daily basis

Gliwmaeden2 — Tue, 28 Oct 2025 11:38:28 GMT

@amahle-TT , the Huawei router isn't even supported with updates to firmware anymore.

If it's not performing well, surely it should be swapped for a Sagemcom?

There was a notice sent to customers earlier in the year about these unsupported devices. Please check that.

https://help-centre.talktalk.co.uk/Broadband/Security/Telecoms_Security_Act_Unsupported_devices