topic Re: Broad band down in ws7 in Fibre

Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 14:57:47 GMT

Any one else in ws7 with no broadband

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:04:49 GMT

Hi there @Tomcat13 I am very sorry to hear that you do not have any connection. I will run checks for you to get to the bottom of the issue for you. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:12:51 GMT

Hi yes I’m at home. The broadband has been completely down for about 3 hours now

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:13:44 GMT

I am very sorry to hear this. Please confirm the status of the light in front of the router.

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:13:55 GMT

Yes I’m at home broadband been down for about 3 hours

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:14:21 GMT

I am very sorry to hear this. Please confirm the status of the light in front of the router.

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:17:47 GMT

Solid orange

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:20:39 GMT

Okay thank you very much for letting me know. Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:21:41 GMT

No no health things

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:26:25 GMT

Thank you:) Will you or anyone who lives with you be able to contact emergency services while your services remain impacted?

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:27:36 GMT

Yes I have a mobile. Do you know why it’s not working

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:28:33 GMT

Just to confirm your mobile phone is also not working?

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:31:19 GMT

My mobile works it’s on 3 network. Just my broadband is down.

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:32:21 GMT

No problem we will get to the bottom of this for you.

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:32:33 GMT

So if I may ask, Are you currently using an Openreach Modem in your setup?

This is a a white device with several lights, which may be connected to your master socket. Typically it will have an openreach sticker on it.

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:32:49 GMT

Thank you

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:35:30 GMT

No I don’t have that

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:38:48 GMT

Okay, have you made changes with the WiFi Network name (SSID) or password ?

Re: Broad band down in ws7

Tomcat13 — Mon, 10 Nov 2025 15:41:32 GMT

No. It was working up to 12 pm today then just went down

Re: Broad band down in ws7

nambuso-TT — Mon, 10 Nov 2025 15:42:17 GMT

A factory reset is required on your router which will restore the router to it's original settings, including the Wi-Fi Network name (SSID) and password.

If the password has been changed, please refer to the one on the stickers attached to your router to find the original password.

Once the No Internet connection issue is resolved, I can assist you in reconnecting to the network.