topic Re: False order set up in Fibre

False order set up

Desparateforhelp — Thu, 20 Nov 2025 13:36:32 GMT

I have had a huge problem with broadband. experts diagnosed faulty router and said they would send replacement. instead trying to change my package for one I don't want but how can I talk to anyone?

Re: False order set up

mandisa1-TT — Thu, 20 Nov 2025 14:26:31 GMT

Hi there @Desparateforhelp I would love to assist you with your query, just to confirm you were meant to be sent a replacement router, however we are now trying to change your package?

Re: False order set up

mandisa1-TT — Thu, 20 Nov 2025 14:45:05 GMT

Looking into your account your package has not been changed, however a returns bag and Wi-Fi hub were ordered for you. Which were dispatched on 19/11/2025, I will send you the tracking number via Private message.