topic Re: No internet for nearly a week in Fibre

No internet for nearly a week

mattmm — Sun, 23 Nov 2025 10:33:17 GMT

I am in the HP17 area and we have had no internet for nearly a week. No updates on the case and zero chance of speaking to someone with the online chat, it never transfers to an agent.

What is the best way to get an update?

Re: No internet for nearly a week

fr8ys — Sun, 23 Nov 2025 10:58:31 GMT

Have you seen the service page where there are a number of incidents recorded?

Are you in one of these areas?

If so then it seems there is already an incident logged, and is being worked upon by OpenReach.

Re: No internet for nearly a week

mattmm — Sun, 23 Nov 2025 15:43:04 GMT

I had previously searched for information on the fault, and the service page. My area is not listed on the service page. This forum was my last resort to attempt to find out more information.

Also in the hope that someone from TalkTalk will pick this up and reply to me.

At this point I am tempted to terminate the contract, but will give it a couple more days.

Re: No internet for nearly a week

ferguson — Sun, 23 Nov 2025 16:07:56 GMT

This has been flagged up to the support team here, but bear in mind that they won't be back online until tomorrow.

Re: No internet for nearly a week

amahle-TT — Mon, 24 Nov 2025 08:00:03 GMT

Hi there @mattmm, we are sorry for this, and we will look into it for you. Please confirm if you are messaging us from home.

Re: No internet for nearly a week

mattmm — Mon, 24 Nov 2025 10:01:46 GMT

Yes, I am at home, but I am tethering my mobile phone data to grab internet.

Re: No internet for nearly a week

amahle-TT — Mon, 24 Nov 2025 10:29:29 GMT

Thank you for your confirmation. A non - appointed Openreach engineer has been scheduled to check the issue you are experiencing. It takes 2 to 3 working days for a fix, but since the engineer was booked on the 19th, the issue should be resolved by the end of today. You will receive communication confirming that the issue has been resolved. If you need any further assistance, please don’t hesitate to reach out. Thank you.