topic Re: Just changed to Fibre and phone won't work in Fibre

Just changed to Fibre and phone won't work

Rania1 — Wed, 10 Dec 2025 13:04:12 GMT

Just changed to fibre and the phone won’t work through the new router!

Re: Just changed to Fibre and phone won't work

KeithFrench — Wed, 10 Dec 2025 13:16:04 GMT

Which make & model of router do you have?

Re: Just changed to Fibre and phone won't work

mandisa1-TT — Wed, 10 Dec 2025 13:22:27 GMT

Thank you @KeithFrench!

Re: Just changed to Fibre and phone won't work

Gliwmaeden2 — Wed, 10 Dec 2025 15:33:17 GMT

@Rania1, did you specifically order VOIP when you put the order for Full Fibre through?

It's not automatic. Mostly it's data only, unless specified.

Re: Just changed to Fibre and phone won't work

mandisa1-TT — Wed, 10 Dec 2025 15:39:14 GMT

Hi there @Rania1 I would advise please contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed, as the full fibre order is not showing on my end, however I can see on notes that you are being migrated to Everymail, however I cannot see the full order.

Re: Just changed to Fibre and phone won't work

KeithFrench — Wed, 10 Dec 2025 16:06:58 GMT

Hi @Rania1

I can tell you how to check it when I know the router that you have.

Re: Just changed to Fibre and phone won't work

mandisa1-TT — Wed, 10 Dec 2025 16:12:02 GMT

Hi there @KeithFrench thank you so much for the support:)

@Rania1 according to the notes, the order is estimated to complete midnight today.

Re: Just changed to Fibre and phone won't work

Rania1 — Wed, 10 Dec 2025 17:35:23 GMT

Hello everyone!
apparently it will be up and running by the end of today. I have been in touch with the team so fingers crossed!
Thank you all for the help!
Happy holidays!

Re: Just changed to Fibre and phone won't work

Mandisa-TT — Thu, 11 Dec 2025 07:02:56 GMT

Thank you so much for giving us an update.