topic Re: Slow router speeds in Fibre

Slow router speeds

BevTalk62 — Sun, 14 Dec 2025 21:36:42 GMT

Quick question as it’s Sunday evening in UK. Experiencing very slow download speeds 10mps and less for a few hours. Have run connection test and was prompted to download the Routethishelps app which I did. Followed all instructions and sent a photo, and provided the code, only to be told by the bot no agents available till Monday! How very frustrating! My question - do I have to start it all again tomorrow or is there anyway I can jump on part way through the process since it’s all on the app and presumably saved by Talktalk? Case number REP-16304240.

Re: Slow router speeds

ferguson — Sun, 14 Dec 2025 21:49:07 GMT

That's a third-party app and nothing to do with TalkTalk. The support team will pick your topic up tomorrow.

Re: Slow router speeds

BevTalk62 — Sun, 14 Dec 2025 21:55:13 GMT

Thank you for the info, I will wait for contact tomorrow, out of curiosity. Why does the talktalk support bot recommend you to download that app? All just a bit frustrating and confusing?

As usual, more comprehensive advice and info from the community. Thank you

Re: Slow router speeds

Gliwmaeden2 — Sun, 14 Dec 2025 22:14:48 GMT

Have never seen that, @BevTalk62.

You would normally go via My Connection on the Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Edit: just did a search and got this interesting result:

https://www.reddit.com/r/UKISP/comments/1oebu9z/talktalk_and_routethis_help/

Re: Slow router speeds

ferguson — Sun, 14 Dec 2025 22:24:44 GMT

It's not the TalkTalk bot that is recommending that to you.

Re: Slow router speeds

BevTalk62 — Sun, 14 Dec 2025 22:48:14 GMT

I thought I had gone via My Connection. In any case a text message to my phone from Talktalk also recommends the RouteThis Helps app. So I think there must be a Talktalk involvement somewhere along the line,MSM from Talktalk

this message is from another issue, but clearly mentions the app in question. I am confused!

Re: Slow router speeds

Gliwmaeden2 — Sun, 14 Dec 2025 23:02:10 GMT

Yes, I was suggesting that there was a genuine link to Routethis by posting the comment from someone on Reddit, @BevTalk62.

You hadn't mentioned My Connection in your post. People talking about bots are usually referring to the Chatbot etc.

Please be clear about the route that you followed.

Re: Slow router speeds

Gliwmaeden2 — Sun, 14 Dec 2025 23:04:33 GMT

Agent contact times are given here, @BevTalk62, for both Phone and Chat support:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Forum staff respond Monday to Friday, c 7am - 5pm.

Re: Slow router speeds

Philile-TT — Mon, 15 Dec 2025 07:12:18 GMT

Hi @BevTalk62 I will look into this for you.

Re: Slow router speeds

Philile-TT — Mon, 15 Dec 2025 07:16:28 GMT

@BevTalk62 are you currently at home?

Re: Slow router speeds

BevTalk62 — Mon, 15 Dec 2025 08:12:11 GMT

Good morning. Yes, I am at home at the moment.

Re: Slow router speeds

BevTalk62 — Mon, 15 Dec 2025 09:22:52 GMT

@Philile-TT - download speeds are very slow again, approx 10-12 Mbps. Do you have any idea when there will be an update? Do I continue here on the Community to resolve the issue? It’s great that you are to help.

Re: Slow router speeds

BevTalk62 — Mon, 15 Dec 2025 16:59:18 GMT

@Philile-TT @I could not wait so I contacted support via My Account, after performing all the required tests, they deem it appropriate for Openreach to visit and that has been booked. My speed is more like normal, but the agent, Yaseen from Technical Support said the engineer visit was necessary despite me worrying I would end up incurring a charge. Said the engineer was necessary to check outside the property etc. so thank you for your involvement and I will update the thread when the issue is resolved.

Re: Slow router speeds

nambuso-TT — Mon, 15 Dec 2025 17:01:47 GMT

Hi there @BevTalk62, No worries, please do let us know how it goes.

Re: Slow router speeds

amahle-TT — Tue, 16 Dec 2025 07:05:50 GMT

Please give us feedback if everything went well, thanks.