topic Re: Constant router disconnects in Fibre

Constant router disconnects

philipm — Sat, 06 Dec 2025 21:50:55 GMT

This evening, my router (TP-Link Archer VR2100) disconnected and reconnected at least half a dozen times over the course of about 90 minutes. Each time it was increasingly slow in terms of sync speed and is currently syncing at 25949 when it should be 40000 plus.

Nothing has changed, either with hardware, cabling or location and it looked very much like a fault on the line.

Any help would be appreciated.

Re: Constant router disconnects

Divsec — Sun, 07 Dec 2025 08:21:04 GMT

Hi @philipm your post has been escalated and you should hear tomorrow in the meantime I suggest trying your TalkTalk supplied router to eliminate the Archer as causing the fault.

Re: Constant router disconnects

Gliwmaeden2 — Sun, 07 Dec 2025 09:20:22 GMT

@philipm, if you use the Talktalk router, as suggested by Divsec, you should be able to run a line check.

You go to Service Status Dashboard and then click on My Connection to find the information relating to your service. You don't need to log into My Account to do this as My Connection recognises your service automatically when you use Talktalk equipment.

Re: Constant router disconnects

philipm — Sun, 07 Dec 2025 10:15:41 GMT

Thanks for those comments. I'm just trying to locate the power supply for my TalkTalk router and I'll swap them over when/if I manage that.

Re: Constant router disconnects

mandisa1-TT — Mon, 08 Dec 2025 07:23:42 GMT

Hi there @philipm We sincerely apologize for the inconvenience caused to you. Please confirm if you are messaging us from home? so we can start diagnostic checks

Re: Constant router disconnects

philipm — Mon, 08 Dec 2025 08:21:10 GMT

Yes, i am at home. Router seems to have become more stable and is currently syncing at 34999, having been up for nearly 7 hours. Was stable yesterday evening as well.

Re: Constant router disconnects

mandisa1-TT — Mon, 08 Dec 2025 09:03:36 GMT

That's wonderful news, please do let us know should the issue occur again so we can run diagnostic checks.

Re: Constant router disconnects

philipm — Mon, 08 Dec 2025 09:38:46 GMT

The sync rate is still too low and the fact that it restarted multiple times on Saturday evening (and, clearly, at least once overnight) is a big concern. Are you able to confirm to me that there is absolutely no external line issue?

Re: Constant router disconnects

mandisa1-TT — Mon, 08 Dec 2025 10:42:15 GMT

We would have to run checks so we're able to pick it up, can you please confirm the speeds you are currently getting?

Re: Constant router disconnects

philipm — Wed, 17 Dec 2025 09:38:34 GMT

Back to where we were.

Been syncing, reliably, at around 35k for the last week but, this morning, found that it was syncing at 8k. Turned off the router for half an hour and I am now syncing at 32k. This is still considerably slower than I was used to up to ten days ago.

Something is clearly amiss and with the Christmas break coming up, two people needing top work from home and a house full of other family, I could use something more reliable.

Re: Constant router disconnects

Philile-TT — Wed, 17 Dec 2025 09:40:04 GMT

Hi @philipm are you currently at home for diagnostics test?

Re: Constant router disconnects

philipm — Wed, 17 Dec 2025 09:52:52 GMT

Yes. I am

Re: Constant router disconnects

Philile-TT — Wed, 17 Dec 2025 09:54:13 GMT

Just to confirm, are you using the router that has been supplied by TalkTalk?

Re: Constant router disconnects

philipm — Wed, 17 Dec 2025 10:00:34 GMT

No. I'm using a TP-Link router that I have had for months and months. It gives me a mesh system that my talktalk supplied router can't.

Re: Constant router disconnects

Philile-TT — Wed, 17 Dec 2025 10:02:17 GMT

@philipm I will not be able to run a diagnostics test with a router that is not supplied by TalkTalk, can you please plug it in if possible and check the stability.

Re: Constant router disconnects

philipm — Wed, 17 Dec 2025 10:05:39 GMT

I don't have a functioning power supply for it but, I guess, I can try to get hold of one.

Are you not able to test the line - everything external to the router?

Re: Constant router disconnects

Philile-TT — Wed, 17 Dec 2025 10:07:51 GMT

The test needs to run a check on the equipment and since it is not a TalkTalk supplied router it will not pick up any fault.

Re: Constant router disconnects

philipm — Wed, 17 Dec 2025 10:16:10 GMT

OK. I'll try to get hold of a power supply then come back to you.

Thanks

Re: Constant router disconnects

Philile-TT — Wed, 17 Dec 2025 10:16:42 GMT

Okay thank you.

Re: Constant router disconnects

philipm — Wed, 17 Dec 2025 10:24:14 GMT

Whilst I'm doing that; is there any way you can look into my email account? I use Outlook and the talktalk email receives everything just fine. It appears to send things fine too but they don't get received. This has happened several times in the last week or so. I can send from my hotmail address but not my talktalk one. I don't get any bouncebacks though. A bit weird.

Regards