topic Fibre 500 with digital voice VOIP with Hub 3 in Fibre

Fibre 500 with digital voice VOIP with Hub 3

Mikeyoo — Mon, 29 Dec 2025 16:59:30 GMT

Had Fibre 500 with digital voice VOIP and Hub 3 installed 9th December 2025, but the digital voice has not worked since installation, and still not working to date. Original landline (copper wire) now disconnected. No Landline at all since 11th December. Had two Openreach Engineers visit, plus a talk talk engineer who visited 27th December. Been advised all the equipment is sound but needs activating at the Talk Talk end. Call back promised today but did not materialise.

£9.98 daily rate of auto compensation (Unable to make or receive calls) racking up on a daily basis, now stands at £189.62 but need my landline. Anyone else had this scenario?

Many Thanks

Re: Fibre 500 with digital voice VOIP with Hub 3

ferguson — Mon, 29 Dec 2025 17:02:22 GMT

Unfortunately the support team here cannot help with Full Fibre and VoIP issues, you will need to persevere with customer services directly.

Re: Fibre 500 with digital voice VOIP with Hub 3

Gliwmaeden2 — Mon, 29 Dec 2025 17:21:27 GMT

@Mikeyoo the days automatic compensation covers will be slightly less as they allow engineers fully 2 days after the report of a fault. They also don't include that first weekend as not "working days".

See this article for all aspects of automatic compensation:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_compensation_credit

Re: Fibre 500 with digital voice VOIP with Hub 3

nambuso-TT — Tue, 30 Dec 2025 07:00:34 GMT

Hi there @Mikeyoo I amvery sorry to hear this. I will look into this for you.