topic Re: No internet, no support in Fibre https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141827#M404925 <P>yes, using the mobile connection on my phone</P> Fri, 09 Jan 2026 13:20:49 GMT astrab 2026-01-09T13:20:49Z No internet, no support https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141820#M404922 <P>The internet tends to cut out once a week or so but normally restarting the router fixes the issue. However, for the last 12 hours I’ve had no internet doesn’t matter how many times I restarted the router. In the online account the page to check the connection doesn’t work, the live support chat doesn’t load, tried calling them but the automated assistant just sent me back a text saying I can contact them online then hung up.</P><P>&nbsp;</P><P>So basically I have no internet and I have no way of contacting TalkTalk. Any tips?</P><P><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Text message" style="width: 200px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/76397iCA6C5B4F0EDBB88D/image-size/small/is-moderation-mode/true?v=v2&amp;px=200" role="button" title="IMG_5462.jpeg" alt="Text message" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Text message</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="The my connection page doesn’t work, including the chat" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/76399i5E5B0EFE7426FC92/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="IMG_0026.jpeg" alt="The my connection page doesn’t work, including the chat" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">The my connection page doesn’t work, including the chat</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="The chat also doesn’t work when opened from the support pages" style="width: 999px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/76398iC2D01064B07E1A27/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="IMG_0025.jpeg" alt="The chat also doesn’t work when opened from the support pages" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">The chat also doesn’t work when opened from the support pages</span></span></P> Fri, 09 Jan 2026 13:19:42 GMT https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141820#M404922 astrab 2026-01-09T13:19:42Z Re: No internet, no support https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141822#M404923 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/920512">@astrab</a></SPAN>, we are sorry to hear this and we will look into it.</P> Fri, 09 Jan 2026 13:13:33 GMT https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141822#M404923 amahle-TT 2026-01-09T13:13:33Z Re: No internet, no support https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141826#M404924 <P>Please confirm if you are messaging us from home.</P> Fri, 09 Jan 2026 13:19:44 GMT https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141826#M404924 amahle-TT 2026-01-09T13:19:44Z Re: No internet, no support https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141827#M404925 <P>yes, using the mobile connection on my phone</P> Fri, 09 Jan 2026 13:20:49 GMT https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141827#M404925 astrab 2026-01-09T13:20:49Z Re: No internet, no support https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141837#M404926 <P>Thank you for confirming.</P> Fri, 09 Jan 2026 13:42:08 GMT https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141837#M404926 amahle-TT 2026-01-09T13:42:08Z Re: No internet, no support https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141841#M404927 <P>Please confirm if have received any comms from utility.</P> Fri, 09 Jan 2026 13:53:49 GMT https://community.talktalk.co.uk/t5/Fibre/No-internet-no-support/m-p/3141841#M404927 amahle-TT 2026-01-09T13:53:49Z