topic Re: Router Problems in Fibre

Router Problems

Steamywee — Fri, 16 Jan 2026 12:01:23 GMT

My HG 635 router has for several mongths been randomly losing connection every once in a while.

It doesn't show on the router, all lights winking and blinking, but the PC, Laptop and TV all or variously lose connection.

Today that is happening very frequently, four times in the last hour!
furthermore, The internet when available is very ssllooww!

Can TT please advise what can be done?

Thanks.

Re: Router Problems

Philile-TT — Fri, 16 Jan 2026 12:13:31 GMT

@Steamywee Hi there, I will have to look into this and advise if we should complete diagnostics

Re: Router Problems

Philile-TT — Fri, 16 Jan 2026 12:33:09 GMT

@Steamywee you are currently having issues using a router that we had provided a long time ago; we sent you a Wi-Fi hub router most recently have you plugged that in and checked if the issue is still present? because the router you experiencing issues is quite old.

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 14:14:15 GMT

Thanks for that, I've not changed Routers because of all the smart stuff that Alexa and others control!
Seems it's not that smart!
I know that I can edit the Router name so that all that stuff SHOULD not be aware that there's been any change, but Tech being wh\t it is, I don't trust it to work whilst I'm away and I need things to continue as current for security's sake.

I just want the current set up to stagger along whilst I'm away, not much to ask given I won't be there and there will be little load on the Router!

Now, lets se if I can post this despite several yellow banners declaring it impossible!

Yay! Copy/refresh/paste'npost!

Re: Router Problems

Philile-TT — Fri, 16 Jan 2026 14:16:09 GMT

@Steamywee the problem is that the router you are using is quite old so that could be a huge impact in performance drop.

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 14:20:01 GMT

As I say, no time or confidence that making changes now before I depart will not add to the problems!

The Router will also have a nice rest since there will be little or no traffic from me, just the control of all "smart" security items, surely it can cope with that!

Re: Router Problems

Gliwmaeden2 — Fri, 16 Jan 2026 14:20:57 GMT

@Steamywee, the older routers don't get firmware updates anymore, so you really do need to swap them ASAP.

Re: Router Problems

Philile-TT — Fri, 16 Jan 2026 14:23:10 GMT

@Gliwmaeden2 thank you for providing that information.

Re: Router Problems

fr8ys — Fri, 16 Jan 2026 14:59:57 GMT

@Steamywee ,

I wouldnt rely on your old router as if it keeps dropping out it could fail just when you need it.

I found it took less than 20 minutes when I swapped it over and the UI is very easy to update to save time (as you say).

Tip, take a photo of your password label on the back, so you can zoom in and read it easier.

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 15:01:53 GMT

Since I'm out of contract, I won't be buying another router.

No time to set up a different one and be sure it's stable with all my other "stuff" B4 hols, might try after to get me through until I go FTTP.

Re: Router Problems

Thabile-TT — Fri, 16 Jan 2026 15:05:40 GMT

@fr8ys Thank you for providing such clear and informative details.

Re: Router Problems

fr8ys — Fri, 16 Jan 2026 15:06:34 GMT

@Steamywee

Oh @Philile-TT says they have already sent you a new hub. Did you not get it?

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 15:09:29 GMT

On my list of things to do when I get a minute, to see if I have received one, it must have been a long time ago as I cant remember!😁

Re: Router Problems

Thabile-TT — Fri, 16 Jan 2026 15:11:43 GMT

@Steamywee I completely understand. Setting up a new router can be a hassle, if you need any help or advice when you decide to make the switch, just let us know.

Re: Router Problems

Thabile-TT — Fri, 16 Jan 2026 15:26:22 GMT

@Steamywee, I understand that things can get busy and it's easy to overlook checking on things. Whenever you do find it, please know that we’re here to help you with any assistance you may need in setting it up.

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 16:10:26 GMT

Last two speed test results, the ewarlier one was rock solid, but even so, I had regular disconnects, (not frequent):The earlier one was rock solid

Re: Router Problems

Thabile-TT — Fri, 16 Jan 2026 16:17:27 GMT

@Steamywee thanks for getting back to us I’ll look into this for you.

Re: Router Problems

Thabile-TT — Fri, 16 Jan 2026 16:25:07 GMT

@Steamywee Could you please confirm if you have connected the new Wi-Fi hub router that was recently sent to you

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 16:36:36 GMT

I've just been looking through all the Computer related detritus I have and the only thing I can find is some horrid small beige router with lots of tiny holes in!
Sound familiar?

I don't have anything else in the form of Routers.

My next door neighbour has something later than mine which is Black, again many holes, like a speaker grille and size approx. A4, which I suspect is later that my Huawei HG 635, but I've not got that, just the Beige Chinese box about 6 x 4 inches, Can't make out any of the writing on its labels.

Re: Router Problems

Steamywee — Fri, 16 Jan 2026 16:39:00 GMT

Just noticed your last post, Don't recall having received any routers being received for a long, long time!