topic Sagemcom FAST 5464-1.T4 Intermittent Dropping in Fibre

Sagemcom FAST 5464-1.T4 Intermittent Dropping

storks — Sat, 24 Jan 2026 12:35:24 GMT

Yesterday the router started to drop the internet connection regularly and the speed test showed 17mbps upload on a Fibre65 service. I spent an hour on the phone to a Talktalk technician but this did not resolve anything other than me moving the router 2 feet.

I also tried to use the ethernet connection to isolate the wifi but the ethernet was not recognised by my laptop.

Re: Sagemcom FAST 5464-1.T4 Intermittent Dropping

KeithFrench — Sat, 24 Jan 2026 12:47:52 GMT

When this happens, what is the state of light on the front of your Wi-Fi Hub 2?

Re: Sagemcom FAST 5464-1.T4 Intermittent Dropping

siphosethu-TT — Mon, 26 Jan 2026 07:04:38 GMT

Hi there @storks, please confirm if you are currently at home so we can have this looked into.

Re: Sagemcom FAST 5464-1.T4 Intermittent Dropping

amahle-TT — Mon, 26 Jan 2026 15:10:22 GMT

Are you:
1. Unable to connect a device to WIFI
2. Having problems with a device already connected?
Please confirm by replying back 1 or 2