topic Re: Wifi hub - no operator logs in Fibre

Wifi hub - no operator logs

martynwjones — Sun, 18 Jan 2026 12:56:17 GMT

Hello,

My Internet connection to the outside world seems to drop once a day now, steadly got worse over the last month. I thought I would go into the Router setup and review the operator logs. However, to my suprise the list is empty and I cannot see any logs. Is there a fix for this please? Software version: SG4K100208. I have full upload and download speed at the moment. Also, the router pages seem very slow to load, this is unusual. I have reset the router by turning off the power for 10 minutes. I do not use the wifi.

Thanks for your help

Marty 🙂

Re: Wifi hub - no operator logs

KeithFrench — Sun, 18 Jan 2026 14:42:59 GMT

Yes, this is a known bug in V208. I am waiting to find out when the next version is due for release.

Re: Wifi hub - no operator logs

Philile-TT — Mon, 19 Jan 2026 07:02:43 GMT

@KeithFrench thank you for the support.

Re: Wifi hub - no operator logs

Philile-TT — Mon, 19 Jan 2026 07:21:28 GMT

@martynwjones can I ask that you contact us when you experience this so that we can run a diagnostics test.

Re: Wifi hub - no operator logs

martynwjones — Mon, 19 Jan 2026 07:34:55 GMT

Sure - I will monitor today and let you know - thanks

Re: Wifi hub - no operator logs

Philile-TT — Mon, 19 Jan 2026 07:45:28 GMT

Great. Thanks.

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 12:17:15 GMT

Hello - I am afraid the drop outs are back. The Router starts blinking Orange for about 90 seconds and then Connection is back for a few hours then goes again. can you help please?

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 12:26:07 GMT

Hi there @martynwjones I am sorry to hear the issue is back. I would love to assist you with your query, we will need to complete diagnostics checks to detect the fault. Please confirm if you are messaging us from home??

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 12:38:23 GMT

Yes, I am at home now. Please go ahead with whatever you need to do at your end.

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 12:41:41 GMT

Awesome. Just to confirm @martynwjones Are you experiencing any other issues like slow speeds or is it just the dropping connection?

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 12:46:46 GMT

Speed is fine - downloading around 70. Just drop outs

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 12:48:30 GMT

Thank you for confirming that for me.
Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 13:37:36 GMT

No- o

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 13:41:27 GMT

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 13:48:04 GMT

My work computer is not on wifi - wired connection and it the same (drop out is on all devices)

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 13:49:48 GMT

That is okay that means the issue occurs everywhere?

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 13:51:40 GMT

yes

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 13:52:30 GMT

I can see that your broadband connection is stable and there are no issues showing on the line.

The broadband connection covers the physical cabling into your home and the router from outside your premises, so as that is working the issue you're experiencing is likely to be due to a WiFi problem, or other issue in your home.

I can guide you through checks which should help identify the issue and resolve if possible.

Re: Wifi hub - no operator logs

mandisa1-TT — Thu, 29 Jan 2026 13:52:58 GMT

Can I ask, have you previously installed the TalkTalk Wi-Fi Assist app?

Re: Wifi hub - no operator logs

martynwjones — Thu, 29 Jan 2026 13:53:39 GMT

Can you please ask all your questions in one message please?