topic Re: Broadband fullfibre150 rejection in Fibre

Broadband fullfibre150 rejection

Jayty — Fri, 13 Mar 2026 19:03:46 GMT

Are any other customers having the same problems upgrading to to Full Fibre 150. I have now had 3 contracts cancelled. 3 months later I have had to sign a new 4 th contract .
The CEO complains manager could not guarantee it would go through successfully this time.

Re: Broadband fullfibre150 rejection

Divsec — Fri, 13 Mar 2026 19:20:14 GMT

Hi @Jayty have you been given any explanation to why?

Generally once a complaints manager is involved with a customer the staff here take a back seat.

Re: Broadband fullfibre150 rejection

Jayty — Fri, 13 Mar 2026 19:25:24 GMT

No. They can not explain why they keep cancelling my contract just that it is rejected by the system .

Re: Broadband fullfibre150 rejection

Jayty — Fri, 13 Mar 2026 19:30:55 GMT

It would appear if you got on chat and ask a question or state a problem they update it to a complaint. But nothing gets resolved or rectified.
All the chat agents appear to be reading from cards and do not answer questions.
They just transfer you to the Loyalty team

Re: Broadband fullfibre150 rejection

Gliwmaeden2 — Fri, 13 Mar 2026 19:56:11 GMT

@Jayty, forum staff will not be able to check the status of your order before Monday.

Even then, they will need you to follow up directly through the Full Fibre team, either through Chat or on 03451 720074 [9am - 6pm Saturday; till 7pm Monday to Friday] as they don't have direct access to the Full Fibre systems themselves.

Re: Broadband fullfibre150 rejection

Philile-TT — Mon, 16 Mar 2026 07:05:32 GMT

@Divsec @Gliwmaeden2 thank you for your support.