topic No internet connection in Fibre

No internet connection

ChristoffBas — Wed, 25 Mar 2026 08:10:32 GMT

Hi, my router shows it has good download speeds (40Mps) but it is not connecting to the internet.

Please help!

Thanks

Re: No internet connection

Thabile-TT — Wed, 25 Mar 2026 08:15:09 GMT

Hi there @ChristoffBas I'm sorry to hear that you seem to be experiencing such an issue, could you please restart your router for 30 seconds and inform me whether the problem persists before we proceed with any diagnostic checks.

Re: No internet connection

ChristoffBas — Wed, 25 Mar 2026 08:38:51 GMT

Hi, I have just rebooted the router again (did it earlier too, but nothing changed) and now the connection is back.

Thanks for replying so quickly.

Re: No internet connection

Thabile-TT — Wed, 25 Mar 2026 08:43:22 GMT

@ChristoffBas thank you for the update. Just to confirm everything is working as it should, correct?

Re: No internet connection

ChristoffBas — Wed, 25 Mar 2026 08:44:11 GMT

Yes it is, thank you.

Re: No internet connection

Thabile-TT — Wed, 25 Mar 2026 08:46:15 GMT

Great, thank you for the confirmation. Enjoy the rest of your day. 🙂