topic Re: No broadband in Fibre

No broadband

Talktyke72 — Wed, 25 Mar 2026 07:43:42 GMT

I have no current broadband. All lights are green but msg comes up as no internet. Could this be checked please

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 07:47:44 GMT

Hi there @Talktyke72 Sorry for this issue I will need to check your account to assist you resolve this matter.

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 07:55:45 GMT

@Talktyke72 Please kindly reboot your rooter for 30 seconds and let me know if the issue is resolved or not then we can take it from there if we need to run checks.

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 08:14:59 GMT

Thanks. I've rebooted the router but still the same issue

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 08:17:06 GMT

Looks like I'm back online

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 08:20:37 GMT

@Talktyke72 Thank you for confirming that your service is back, if you notice any issue again please don't hesitate to come back and let us so that we can further look into this.

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 08:41:18 GMT

Could we run a speed test for my line please. It's working but lagging quite a lot

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 08:48:19 GMT

Just to confirm the internet is back up but you experiencing dropping in connection?

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 08:45:29 GMT

Yes that's correct - feels very slow

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 08:47:59 GMT

You have confirmed that the internet is slow, this could also be due to that it was down for a bit. Please reboot and advise if issue still persist.

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 09:58:10 GMT

I've rebooted and been using the internet for the last hour and although it has been better than it was it is sometimes still dropping out

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 10:08:34 GMT

I apologize the issue appears to be ongoing. What I can do for you is to conduct checks for dropping connection.

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 10:18:09 GMT

Before we conduct our checks, could you please confirm whether you are currently experiencing a dropped connection?

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 10:20:30 GMT

Yes the connection is dropping.

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 10:22:04 GMT

Are you currently at home, where the TalkTalk service is installed?

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 10:24:10 GMT

Yes

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 10:32:55 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 10:33:40 GMT

Re: No broadband

Thabile-TT — Wed, 25 Mar 2026 10:34:48 GMT

Thank you very much for letting me know. Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

Re: No broadband

Talktyke72 — Wed, 25 Mar 2026 10:45:50 GMT

yes