topic Re: The speed from my router to devices has slowed again. in Fibre

The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 10:55:30 GMT

The speed from my router to devices has slowed again, I am on fibre 65 package but only getting 10 to 15 mbps when i do a speed test. I raised a fault on the 19th March which was resolved (apparently)

I have had this replacement router for about 12 months which has worked fine until recently

Please help

Neil Acreman

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 10:59:27 GMT

Hi there @Taffy57 I am sorry to hear you are experiencing issues with the speeds. I would love to look into this for you, however we will need to complete diagnostic checks to detect the fault and advise you on the best resolution to fix the fault, will this be okay with you?

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 11:20:55 GMT

yes thats ok with me

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 11:22:37 GMT

Perfect. Can you please confirm when did you start noticing the issue?

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 11:32:33 GMT

I noticed the issue on 19th March when I did a speed test, I then did a diagnostic test and raised a fault

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 11:35:15 GMT

I understand it was then resolved however the issue has recently come back. Was this today?

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 11:37:06 GMT

Yes i carried out a speed test this morning and it was showing 15 mbps.

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 11:41:22 GMT

There seems there was an outage, which has now been resolved please refresh your browser and let me know if you are still experiencing the issue.

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 11:56:50 GMT

I have rebooted the router and carried out two speed tests and both times iy was showing 15mbps, so it is no different

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 12:00:10 GMT

Thank you so much, I will carry out checks.

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 12:02:32 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 12:03:05 GMT

OK thank you, last time i was sent a new router which resolved the issue (for 12months approx)

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 12:04:52 GMT

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 12:07:47 GMT

Thank you. Does the problem occur everywhere you try and use the Wi-Fi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 12:09:14 GMT

I only use in the living room there is no requirement to use anywhere else

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 12:12:25 GMT

I understand, Do you regularly turn your broadband router off? For example, do you switch your router off at night?

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 12:15:36 GMT

No it is continually switched on.

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 12:20:29 GMT

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

Re: The speed from my router to devices has slowed again.

Taffy57 — Wed, 25 Mar 2026 12:30:06 GMT

Open Reach NTE 5C MK 4

Re: The speed from my router to devices has slowed again.

mandisa1-TT — Wed, 25 Mar 2026 12:32:21 GMT

Thank you, Does any of the equipment appear to be damaged?