topic Re: Can't Identify Your Router in Fibre

Can't Identify Your Router

Ganger — Tue, 31 Mar 2026 10:56:18 GMT

I went to check my router was running as expected and received the message, "we can't identify your router or it's software version." What has happened?

Re: Can't Identify Your Router

ferguson — Tue, 31 Mar 2026 11:15:19 GMT

It is more than likely just a glitch with the system. If you have any specific issues then raise them directly with customer services, details are in the link at the end of this post.

Re: Can't Identify Your Router

Gliwmaeden2 — Tue, 31 Mar 2026 12:41:31 GMT

@Ganger, if it's listed as one of these unsupported devices here:

https://help-centre.talktalk.co.uk/Broadband/Security/Telecoms_Security_Act_Unsupported_devices

....when you phone or Chat with an agent they should run checks and if there's a fault, they should replace it. If you renew a contract within 4 months of the end of your minimum term you can ask for a replacement with the new contract. If it's not actually faulty and you can't set up a new contract you'll be charged for a new router.

Re: Can't Identify Your Router

Ganger — Tue, 31 Mar 2026 13:42:18 GMT

Thank you. Live chat updated for me.