topic Re: Ceasing broadband 25th April but broadband off today in Fibre

Ceasing broadband 25th April but broadband off today

hardwicke — Tue, 31 Mar 2026 15:35:42 GMT

Been passed around at least 8 agents on the chat. loyalty keep passing me to faults and they keep passing me back to loyalty. really need a number to call talktalk on.

Re: Ceasing broadband 25th April but broadband off today

fr8ys — Tue, 31 Mar 2026 15:49:45 GMT

There is no staff here any longer, and if disconnected early, I doubt it can be reinstated.

Try phoning 0345 172 0088 though.

Good luck.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Ceasing broadband 25th April but broadband off today

hardwicke — Tue, 31 Mar 2026 16:20:29 GMT

Thank you, Might as well bring forward new provider then.

Re: Ceasing broadband 25th April but broadband off today

ferguson — Tue, 31 Mar 2026 16:46:39 GMT

Belated question maybe, but did you use the one touch switch process, or cancel with TalkTalk directly?

Re: Ceasing broadband 25th April but broadband off today

hardwicke — Tue, 31 Mar 2026 16:57:51 GMT

cancelled direct

Re: Ceasing broadband 25th April but broadband off today

ferguson — Tue, 31 Mar 2026 17:19:28 GMT

Ah, OK. If you were changing to another provider then the one touch switch process should have made this smoother.

https://help-centre.talktalk.co.uk/Setting_up_my_service/New_order/All_about_One_Touch_Switching

Re: Ceasing broadband 25th April but broadband off today

hardwicke — Tue, 31 Mar 2026 17:20:36 GMT

Will do that next time. Would expect instructions to be followed though especially when confirmed by email