topic Re: fibre 150 package minimum download speed in Fibre

fibre 150 package minimum download speed

TWH0857 — Wed, 01 Apr 2026 18:21:15 GMT

Looking for some advice.

I have had the fibre 150 package for a while and recently download speeds have been nothing like 150mb ( see attached )

If I am not receiving the minimum service what are my options?

Re: fibre 150 package minimum download speed

ferguson — Wed, 01 Apr 2026 18:26:03 GMT

First of all are these results with a wired connection, wireless, or both? How do they compare to the guaranteed minimum advised at the outset of your contract? And has this just deteriorated recently, in which case have you noticed any issues with your voice service, such as noise on the line? Finally, have you tried connecting at the test socket with a plugin microfilter and see how speeds are that way?

Re: fibre 150 package minimum download speed

TWH0857 — Wed, 01 Apr 2026 18:33:45 GMT

First of all are these results with a wired connection, wireless, or both?

both

How do they compare to the guaranteed minimum advised at the outset of your contract?

Will have to check that

And has this just deteriorated recently, in which case have you noticed any issues with your voice service, such as noise on the line?

We no longer have a voice line

Finally, have you tried connecting at the test socket with a plugin microfilter and see how speeds are that way?

Sorry, but I have no idea what you're referring to.

I had a previous issue when it was first installed and openreach installed/replaced everything in the house, from the house to the street and even detected a fault with my circuit halfway down the street

Re: fibre 150 package minimum download speed

ferguson — Wed, 01 Apr 2026 18:36:28 GMT

OK, here is how to find and check at your test socket:

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Your_guide_to_main_phone_sockets

Re: fibre 150 package minimum download speed

ferguson — Wed, 01 Apr 2026 18:39:51 GMT

Just to clarify: do you mean Full Fibre? If so, then there is little we can do to help here other than direct you towards TalkTalk support, see the contact details at the end of my post.

Re: fibre 150 package minimum download speed

Gliwmaeden2 — Wed, 01 Apr 2026 19:09:03 GMT

@TWH0857, the Full Fibre team are also on 03451 720074, but the same hours as the general number, so closed after 7pm.

Re: fibre 150 package minimum download speed

ferguson — Wed, 01 Apr 2026 19:48:11 GMT

@TWH0857

But also available via Live chat, which has longer opening hours.