Intermittent internet connection and infuriating tech support

MS1083 — Fri, 05 Jun 2026 15:45:13 GMT

I'm having never ending issues with my Internet connection and communications with technical live chat are infuriating and extremely time wasting (I've learnt all their pre written scripts!).

For about 3 weeks my wifi hub (fibre but wire from caninet) looses Internet connection (shows solid amber light) for several hours ranging from about 3-12h then eventually connects again. This happens daily.

A online line check via my account shows a line fault and automatically notifies openreach with a message saying an engineer has been called but doesn't need to visit the property - it always works about 3h after this message.

But the issue is when I cant run this test myself (as can only do it every 5 days) and have to talk to live chat. Despite it obviously being a line/network issue they are convinced its my setup and want to send a talktalk engineer to check the set up. For personal reasons we can't have anyone coming to the house and its also pointless but unless that happens live chat refuse to inform openreach of the intermittent fault.

The set up is as follows:

Brand new talktalk wifi hub and cables (a replacement was sent by live chat but of course it didn't fix the fault). Nothing Plugged into it apart from power and line in. Wifi connevtion works fine.

Plugged directly into master socket and nothing else plugged into the socket.

Its been tried in test socket, master socket, with and without filters, replaced socket with a brand new openreach NTE5C master socket. Even tried old NTE5A but no difference. Its not a master socket issue.

Oddly, when amber light is solid and no internet if you log into the router settings it says it's got Internet, its almost as though it's not being allowed access rather than any physical cabling fault (and a Plugged in landline always works even when no internet).

There is no way it's anything in the home. Any one have any clues or crucially how to get talktalk to actually investigate the constant and prolonged dropouts? It's becoming a real problem working from home having to use my mobile Hot-spot.

Re: Intermittent internet connection and infuriating tech support

Gliwmaeden2 — Fri, 05 Jun 2026 15:54:24 GMT

It's worth trying to phone support [open till 7pm] @MS1083.

Full contact details here - Chat appears to be through My Account only now.

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Phone 03451 720088.

There's no staff support on here at all now.

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Intermittent internet connection and infuriating tech support

Re: Intermittent internet connection and infuriating tech support