topic Re: Help in Full Fibre

Help

johnfa155 — Tue, 31 Jan 2023 13:23:02 GMT

I have now signed up twice for fibre 150 but then for some reason they can't/wont complete the order they say they know why but need to sort the system out meanwhile my contract ends March and I don't want to a pay more or be stuck on slow mobile when I can certainly go to 150 being disabled i can't easily make a call to them and chat becomes so involved there must be an email address I can voice my disgust to, anyone know it?

Re: Help

Chris-TalkTalk — Tue, 31 Jan 2023 13:58:09 GMT

Hi johnfa155,

I'm sorry to hear that you're experiencing problems with your order

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Help

johnfa155 — Tue, 31 Jan 2023 14:07:05 GMT

Done

Re: Help

johnfa155 — Tue, 31 Jan 2023 14:30:39 GMT

at this rate I'll be better to just go to plus net they say there is no issue and can connect me within a week of giving them the ok, I'll make my choice later today as I'm not waiting any longer this has now been going on for over 5 weeks

Re: Help

Chris-TalkTalk — Tue, 31 Jan 2023 14:34:48 GMT

Thanks for updating your profile. I've sent you a PM to confirm some details so that we can look into this further

Chris

Re: Help

johnfa155 — Tue, 31 Jan 2023 14:36:34 GMT

I hope so, as I said its gone on long enough and Plus net can sort it in a week which TT can't for some reason

Re: Help

johnfa155 — Tue, 31 Jan 2023 15:10:34 GMT

Regretfully after some years now you leave me no choice but to move my Internet elsewhere I just can't get any sense from anyone at TT that just seem to want me to jump through hoops all the time I will of course leave my comments on the trust Pilot website and make my move to Plus net who have given me a very good deal to move to them and I can contact them via email when I need as you don't have any (you say) and the chat is so hard to get onto so bye

Re: Help

Anonymous — Wed, 01 Feb 2023 06:50:45 GMT

Morning,

I'm sorry to hear this and I hope everything goes well with your new ISP.

Thanks

Re: Help

johnfa155 — Wed, 01 Feb 2023 08:27:05 GMT

well after 6 weeks of getting nowhere with TT I've had no alternative and I note TT have now charged me £4.02 for contract breakage fee but its actually TT that have failed me perhaps I should claim from them?

Re: Help

johnfa155 — Wed, 01 Feb 2023 09:10:40 GMT

well TT couldn't help me even after 6 weeks so I had no alternative and I note you have charged me £4.02 for leaving which I think is unreasonable as it TT who can't give me the service so why do I pay?????????????

Re: Help

Arne-TalkTalk — Wed, 01 Feb 2023 10:19:16 GMT

HI johnfa155

We are still providing you with FTTC fibre 65 service, and you have chosen to end your contract early, so the contract breakage fee, as small as it is, is still valid.

Re: Help

johnfa155 — Wed, 01 Feb 2023 10:23:03 GMT

as far as I know I'm not on a fibre service its a standard wired connection via the telephone cable but I'm passed caring its the same as usual TT with me just don't care I can never get through on the chat link and being disabled I'm not able to use the phone but soon I'll be free

Re: Help

Arne-TalkTalk — Wed, 01 Feb 2023 10:50:25 GMT

You are on a fibre to the cabinet connection in sync at 44mbps standard broadband wouldn't go over 24mbps