topic Re: ENGINEER VISIT in Full Fibre

ENGINEER VISIT

Bloodrayne — Wed, 01 Feb 2023 14:57:21 GMT

For the second time in a week Openreach failed to turn up. On contacting TT I was told that I had cancelled it. I can categorically confirm that I did no such thing. Maybe (and it is maybe) I will get a visit on 28 Feb. TT and Openreach need to start communicating more. I have now been chasing this for a fortnight and am being told to wait (maybe again) for another 4 weeks. I have been with TT since the Tiscali days and I can confirm that it ain't getting better. I am soooo angry.

Re: ENGINEER VISIT

Gliwmaeden2 — Wed, 01 Feb 2023 21:32:11 GMT

@Bloodrayne, I'll try to escalate this post and move the other out of the way, as it is really a duplicate.

There's always a queue for attention from staff - best just to wait for them to reach your thread during the day rather than posting further, until you hear back.

That will help this move forward in the workflow.

Re: ENGINEER VISIT

Chris-TalkTalk — Thu, 02 Feb 2023 08:48:56 GMT

Hi Bloodrayne,

I'm sorry about this missed appointment. It looks as though the date has been pushed back and new appointment set because a survey needs to be completed. Apologies for any inconvenience

Chris

Re: ENGINEER VISIT

Bloodrayne — Thu, 02 Feb 2023 20:19:39 GMT

As far as I am aware 'the survey' was carried out on 24 Jan or so I was told by Customer Services. Yet another left hand/right hand thing I guess. In any event, I had to inquire about this as I wasn't considered to be important enough to be kept in the loop!

Re: ENGINEER VISIT

Chris-TalkTalk — Fri, 03 Feb 2023 07:26:08 GMT

I've checked again and the last update on the order on the Openreach portal (30 jan) says order awaiting survey to be completed

Chris