topic No confirmation email after joining in Full Fibre

No confirmation email after joining

bradh — Mon, 06 Feb 2023 14:12:53 GMT

I haven't received any confirmation email, no emails from talk talk in fact besides £80 voucher. I want to confirm I will get my router and package on the 14th Feb. Only contact I've had is a message from city fibre. I cant double check any of this due to not being able to log into the talk talk account with no email confirmation. Any help is appreciated.

Best regards,

Brad

Re: No confirmation email after joining

Arne-TalkTalk — Tue, 07 Feb 2023 10:07:49 GMT

Hi bradh

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number, account number. or Order Reference.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: No confirmation email after joining

bradh — Tue, 07 Feb 2023 11:49:47 GMT

Hi there,

Updated Name and phone yet I do not know my account number or order reference. I assumed I would get an email with this information yet have received nothing other than city fibre text message which only tells me the date of supposed installation.

Best regards,

Brad

Re: No confirmation email after joining

Arne-TalkTalk — Wed, 08 Feb 2023 13:25:29 GMT

I can't find any information, I can only guess that the order failed somehow. You will need to call us and maybe make a new order.

Sorry.