topic Re: Fibre500 Upgrade in Full Fibre

Fibre500 Upgrade

Markysuzy — Wed, 08 Feb 2023 23:08:41 GMT

Hoping someone can help.
Upgraded from Fibre65 to Fibre500 on Monday 6 Feb. I already had Full Fibre connection into my house.
I received new eero router and Openreach installed this router on Monday.
My question is when should I start to see increase in speed.
I am still getting same speed as prior to upgrade. No change.
Thanks

Re: Fibre500 Upgrade

Anonymous — Thu, 09 Feb 2023 07:32:15 GMT

Hello,

What speeds are you seeing? Have you tried powering down the ONT and the eero and then retested the speeds again? What speeds do you see if you connect directly at the ONT?

Thanks

Re: Fibre500 Upgrade

Markysuzy — Thu, 09 Feb 2023 09:51:37 GMT

I did power down both ONT and eero yesterday.
Speed I am seeing at ONT is 75 download and 22 upload

This is exactly as it was last week before I had upgrade.

Thanks

Re: Fibre500 Upgrade

Chris-TalkTalk — Thu, 09 Feb 2023 10:05:44 GMT

Hi Markysuzy,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Fibre500 Upgrade

Markysuzy — Thu, 09 Feb 2023 10:23:34 GMT

Thanks for coming back to me.
I have updated information as requested.

Re: Fibre500 Upgrade

Chris-TalkTalk — Thu, 09 Feb 2023 12:01:26 GMT

Thanks but could you also please add your order number or account number to the private notes section of your Community Profile

Chris

Re: Fibre500 Upgrade

Markysuzy — Thu, 09 Feb 2023 12:25:16 GMT

Added account number and FTTP number also

thanks

Re: Fibre500 Upgrade

Chris-TalkTalk — Thu, 09 Feb 2023 12:35:36 GMT

Thanks. It does look as though the speed has been increased. Could you switch the Eero and ONT off for 30 minutes then switch back on and retest - please let us know if your speed improves

Chris

Re: Fibre500 Upgrade

Markysuzy — Thu, 09 Feb 2023 13:08:08 GMT

Will do that later tonight and come back to you

Thanks

Re: Fibre500 Upgrade

Chris-TalkTalk — Thu, 09 Feb 2023 13:50:39 GMT

OK thanks 🙂

Re: Fibre500 Upgrade

Markysuzy — Thu, 09 Feb 2023 23:32:01 GMT

Poweref down both router and ONT for 40 mins tonight

Still no change in speed at ONT.

Re: Fibre500 Upgrade

Chris-TalkTalk — Fri, 10 Feb 2023 09:20:28 GMT

Just to confirm, you've tried connecting a device directly to the ONT bypassing the router and the speed was the same?

Chris

Re: Fibre500 Upgrade

Markysuzy — Fri, 10 Feb 2023 10:19:57 GMT

Yes I connected my laptop directly to ONT and ran a Speedtest from internet.
Same speed being recorded.

Re: Fibre500 Upgrade

Chris-TalkTalk — Fri, 10 Feb 2023 13:10:23 GMT

OK thanks. Could you just confirm that you currently have an Internet connection as our system isn't showing that your router is connected

Chris

Re: Fibre500 Upgrade

Markysuzy — Fri, 10 Feb 2023 13:12:05 GMT

Yes

currently connected to internet

Re: Fibre500 Upgrade

Chris-TalkTalk — Fri, 10 Feb 2023 13:22:12 GMT

And just to confirm, you had Future Fibre 65 before upgrading to Future Fibre 500?

Chris

Re: Fibre500 Upgrade

Markysuzy — Fri, 10 Feb 2023 13:27:20 GMT

Yes

had Fibre65 from December 2021

Re: Fibre500 Upgrade

Chris-TalkTalk — Fri, 10 Feb 2023 13:28:15 GMT

Thanks. I'll pass this to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

Re: Fibre500 Upgrade

Markysuzy — Fri, 10 Feb 2023 13:35:42 GMT

Thank you

Re: Fibre500 Upgrade

Chris-TalkTalk — Fri, 10 Feb 2023 13:36:11 GMT

No problem