topic Re: fttp 150 not working after 2 days. in Full Fibre

fttp 150 not working after 2 days.

TommyHal1 — Fri, 17 Feb 2023 09:25:33 GMT

hi, we have had fttp 150 installed and after some installation issues with the pole and 3 engineers it got installed but didn't get activated, so I phoned TT and supposed to have it activated but its not working, the green pon light is still flashing on the ont, I'm not getting anywhere with TT on the phone, could someone assist please

Thank you

Re: fttp 150 not working after 2 days.

Debbie-TalkTalk — Fri, 17 Feb 2023 09:54:44 GMT

Hi TommyHal1

I'm sorry to hear this.

I'm just looking into this and I will post back shortly.

Thanks

Debbie

Re: fttp 150 not working after 2 days.

TommyHal1 — Fri, 17 Feb 2023 12:31:53 GMT

Thank you, I appreciate your help

Re: fttp 150 not working after 2 days.

Debbie-TalkTalk — Fri, 17 Feb 2023 12:36:48 GMT

Hi TommyHal1

Can I just check, was the install completed by Openreach or City Fibre?

Re: fttp 150 not working after 2 days.

Debbie-TalkTalk — Fri, 17 Feb 2023 13:18:55 GMT

Hi TommyHal1

From looking into this further I can see that this fault is with Openreach and they are requesting that we arrange an engineer visit to the property.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Re: fttp 150 not working after 2 days.

TommyHal1 — Fri, 17 Feb 2023 13:29:10 GMT

i have replied to the pm, I can't remember who installed it unfortunately, it wasn't openreach vans but it has openreach modem so possibly a contractor for them

Re: fttp 150 not working after 2 days.

Debbie-TalkTalk — Fri, 17 Feb 2023 13:33:44 GMT

Hi TommyHal1

Thanks for your reply.

I have replied to your Private Message.

Debbie

Re: fttp 150 not working after 2 days.

Debbie-TalkTalk — Fri, 17 Feb 2023 14:04:51 GMT

Hi TommyHal1

Thanks for confirming your details.

I have arranged the Openreach engineer visit for 20/02 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Debbie

Re: fttp 150 not working after 2 days.

Anonymous — Mon, 20 Feb 2023 12:46:58 GMT

Hello,

Just checking back in to see how you're getting on?

Thanks