topic Re: FTTP available, but can't get connected. in Full Fibre

FTTP available, but can't get connected.

baltutis — Mon, 20 Feb 2023 13:31:55 GMT

Finally Talk Talk website shows FTTP available in my area.

I can place order online, but £49 for Fibre - highest price on market at this moment. For example BT sell same package for £40.99

Tried to contact support via webchat (they usually offer better deals for old customers), but advisors can't offer FTTP because " not available at this moment".

Re: FTTP available, but can't get connected.

paulshent — Mon, 20 Feb 2023 16:06:51 GMT

Support will be available Monday to Friday , working hours.

You should be able to get them to ask your question. They should then be able to confirm if your street area has been release for fttp support from BT

Re: FTTP available, but can't get connected.

baltutis — Mon, 20 Feb 2023 17:22:00 GMT

FTTP in my street available since 2019.

Only BT started sell FTTP packages since 2019. From 2022 other ISP (Vodafone, Sky, EE) also started sell FTTP packages.

Only TalkTalk started to sell FTTP packages just from last week.

I'm can order Fibre 900 without any problems directly from TalkTalk website. Regular price £49 way higher than BT (£40.99).

TalkTalk loyalty team can offer better deal for old customers (from something £36 for Fibre 900 package). This is reason why I contacted live chat for better deal. Unfortunately TalkTalk staff see problems with FTTP connection, while from website there no problems to order FTTP.

Re: FTTP available, but can't get connected.

Arne-TalkTalk — Wed, 08 Mar 2023 10:15:35 GMT

Hi baltutis

Your FTTP went live today 8th, If you feel you can get a lower price, please contact our loyalty team on 03451720088 The will be able to see what options are available while you are still in your cooling off period.

Sorry for any inconvenience caused

Re: FTTP available, but can't get connected.

baltutis — Wed, 08 Mar 2023 11:25:59 GMT

Yes, yesterday Openreach engineer installed FTTP. Now testing new connection. Eero 6Pro itself shows 943Mbps/109Mbps speed, however devices at house mostly achieve something around 600 Mbps/100Mbps over WiFi.

Speed over LAN cable - slower than over WiFi.

Second eero 6 Pro device (wirelessly connected to main eero 6 Pro) achieve under 300 Mbps speeds.

Needs some more time to understand why my devices can't achieve 943 Mbps either wireless either wired.

Re: FTTP available, but can't get connected.

Arne-TalkTalk — Wed, 08 Mar 2023 11:42:24 GMT

Thanks it might take a few days to stabilize, let us know the results after the connection settles down.