topic Re: Contract Nearly Up in Full Fibre

Contract Nearly Up

Anonymous — Mon, 20 Feb 2023 13:49:44 GMT

Hi,

My TalkTalk contract is almost up meaning the shackles are off and I'm free to switch. Usually a good offer is available in My Account so I renew the contract and it's always worked in the past. This time however, no offer is available. In fact the entire website appears broken. Sections missing, black banner across the top floating on top of everything. Live Chat link doesn't exist. I will not phone. No matter the browser, site won't work properly.

I did try to "buy" a new 900Mbps package but the site whines about my already in use email address. Well of course it is, I'm an existing customer.

Please fix, advise or I will have to switch to a company whose website actually works. Thanks.

Darren B

Re: Contract Nearly Up

KeithFrench — Mon, 20 Feb 2023 14:47:51 GMT

You can often get better deals by calling the Loyalty dept on 0345 1725157.

However, I'll ask TalkTalk to look into this for you.

Re: Contract Nearly Up

Arne-TalkTalk — Tue, 21 Feb 2023 10:22:55 GMT

Hi darren-b.

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Contract Nearly Up

Anonymous — Tue, 21 Feb 2023 10:41:42 GMT

Hi Arne,

Done that!

Re: Contract Nearly Up

Arne-TalkTalk — Tue, 21 Feb 2023 11:26:25 GMT

Thank you.

You are going to have to call the only option I can see is Fibre 150, the FTTP loyalty team on 03451720088 will be able to help further with this.

In relation to My Account, the black banner is usually the chat link, are you using a Mobile to access My Account?