topic Re: New installed Fibre - not worked from day one - PON light always blinking in Full Fibre

New installed Fibre - not worked from day one - PON light always blinking

Minipuft77 — Sun, 26 Feb 2023 10:21:50 GMT

Had my new Fibre installed on Thursday - engineer was brill as he stayed in late to complete it but he had issues getting the PON light to stay on solid Green - then briefly it did (about an hour) we attempted to set up the eero router but it never saw the internet. He had to go as getting late - then the PON light started to flash again - contacted chat support who has said there on it to sort out and wait 48hrs - looking at topics on here I’m starting to worry this might be on ongoing issue that will take days/weeks to sort out. Any help to best sort this out would be amazing.

Re: New installed Fibre - not worked from day one - PON light always blinking

KeithFrench — Sun, 26 Feb 2023 13:01:42 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: New installed Fibre - not worked from day one - PON light always blinking

Chris-TalkTalk — Mon, 27 Feb 2023 07:11:49 GMT

Hi Minipuft77,

I'm sorry to hear that you're experiencing problems with your service. Which lights are currently on, on the ONT?

Chris

Re: New installed Fibre - not worked from day one - PON light always blinking

Minipuft77 — Mon, 27 Feb 2023 13:08:29 GMT

Hi - the lights on are - power, and my lan the PON is just flashing.

Re: New installed Fibre - not worked from day one - PON light always blinking

Chris-TalkTalk — Mon, 27 Feb 2023 13:34:38 GMT

OK thanks, I've sent you a PM to confirms some details so that we can look into this further

Chris

Re: New installed Fibre - not worked from day one - PON light always blinking

Minipuft77 — Wed, 08 Mar 2023 11:05:53 GMT

I believe I replied back to that check - but didn’t here back.

But as first feared - I still have no internet after day one and after an 1hr call today - I get told to wait a further 24hrs - I am really annoyed now…

Re: New installed Fibre - not worked from day one - PON light always blinking

Minipuft77 — Wed, 08 Mar 2023 11:08:42 GMT

update

since this first post and being concerned my issues might not get sorted - guess what it hasn’t - I am now being told after an 1hr on the phone to wait another 24hrs - what I’m i waiting for - someone to personally deliver the internet personally rather than down a cable!

Re: New installed Fibre - not worked from day one - PON light always blinking

Chris-TalkTalk — Wed, 08 Mar 2023 12:31:49 GMT

Hi Minipuft77,

I've sent you a PM

Chris

Re: New installed Fibre - not worked from day one - PON light always blinking

Minipuft77 — Wed, 08 Mar 2023 16:06:34 GMT

Hi Chris, after letting my frustration be known, someone at talktalk has finally sorted it and I am up and running - thank you for following up for me

Re: New installed Fibre - not worked from day one - PON light always blinking

Chris-TalkTalk — Thu, 09 Mar 2023 07:22:40 GMT

That's great news Minipuft77, thanks for letting me know

Chris