Ducting Blocked so installation delayed.

Brian_R — Mon, 27 Feb 2023 15:43:11 GMT

Hi, I have a query about my Full Fibre order and my billing/contract.

Due to the ducting down the road being blocked Openreach have to get it dug up a repaired. The engineer said that it could take a couple of weeks.

All necessary parts have been completed in my house so I don't need to be in when it is fixed, which is nice.

I was due to go live today 27/02/2023, on my account it still says my contract has expired and is offering me new deals, I am also being charged at out of contract rates, currently £5 more a month than the deal that should have gone live.

My query is how does this delay effect my contract. Will the contract just be extended and start when I actually go live?

Re: Ducting Blocked so installation delayed.

Chris-TalkTalk — Tue, 28 Feb 2023 08:44:42 GMT

Hi Brian,

Yes the new contract will just start when you go live

Chris

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Ducting Blocked so installation delayed.

Re: Ducting Blocked so installation delayed.