topic Re: Voip in Full Fibre

Voip

steveo1912 — Sun, 05 Mar 2023 12:51:41 GMT

can voip be activated on my fibre 500 after install?

Re: Voip

Chris-TalkTalk — Mon, 06 Mar 2023 07:13:18 GMT

Hi steveo1912,

Do you currently have Fibre500?

Chris

Re: Voip

steveo1912 — Mon, 06 Mar 2023 14:42:39 GMT

yes was installed 16th feb just put a fibre line in. now want a voip setup installing. wasnt told that it was an option when told about upgrading from fibre 65.

Re: Voip

Chris-TalkTalk — Mon, 06 Mar 2023 15:02:18 GMT

OK thanks. Could you add your account number to the private notes section of your community profile and we'll take a look at this for you

Chris

Re: Voip

steveo1912 — Mon, 06 Mar 2023 15:10:03 GMT

Done that thanks

Re: Voip

Chris-TalkTalk — Mon, 06 Mar 2023 15:15:11 GMT

Thanks, I've sent you a PM to confirm some details so that we can discuss this further

Chris

Re: Voip

steveo1912 — Mon, 06 Mar 2023 15:35:03 GMT

done

Re: Voip

Chris-TalkTalk — Mon, 06 Mar 2023 15:37:04 GMT

OK thanks. Do you currently have a telephone service over the old copper line?

Chris

Re: Voip

steveo1912 — Mon, 06 Mar 2023 15:43:45 GMT

no this was cut off by openreach when fibre 500 was installed. there was no dial tone at all.

Re: Voip

Chris-TalkTalk — Tue, 07 Mar 2023 08:34:53 GMT

Hi steveo1912,

I don't think VoIP can simply be activated, I think this would need a cease and re-provide (if it possible at all). This would mean that your current service would be ceased and a new service ordered. I'll look into this and get back to you

Chris

Re: Voip

Chris-TalkTalk — Tue, 07 Mar 2023 11:05:34 GMT

Hi Steveo,

OK I've checked and unfortunately at the moment you would be unable to get VoIP, this may be something that changes in future

Chris

Re: Voip

steveo1912 — Tue, 07 Mar 2023 15:04:36 GMT

ok thanks for you help

Re: Voip

Chris-TalkTalk — Tue, 07 Mar 2023 15:09:44 GMT

No problem 🙂