topic Re: Internet Outage in Full Fibre

Internet Outage

cheesewheel — Wed, 22 Feb 2023 17:53:50 GMT

This afternoon we lost connection to the internet.

The ONT has the power and ethernet lights on, but the service and broadband lights are off.

I have rebooted the ONT, reconnected the cables but no change.

Would appreciate any assistance.

Re: Internet Outage

ferguson — Wed, 22 Feb 2023 17:56:58 GMT

The support team here won't be back online until tomorrow. Try Future Fibre support directly in the first instance, you will find a chat button towards the bottom of the page here:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre

Re: Internet Outage

cheesewheel — Wed, 22 Feb 2023 17:59:37 GMT

Appreciate the advice, but last time I was sat on webchat waiting for an agent for two hours before they closed.

Just trying all avenues at once this time!

Re: Internet Outage

Noupdate — Wed, 22 Feb 2023 18:52:20 GMT

Obviously affecting a large number of people - might be an idea to have information on what is causing it / what needs to be done.

Re: Internet Outage

ferguson — Wed, 22 Feb 2023 19:13:29 GMT

@Noupdate

I thought yours was a York UFO issue? Neither you, nor I have any idea if this is related.

Re: Internet Outage

cheesewheel — Wed, 22 Feb 2023 22:29:25 GMT

I'm not near York, no!

I did get through on the webchat, am told they're sending an engineer out due to line fault detected. We'll see what happens I guess!

Re: Internet Outage

ferguson — Wed, 22 Feb 2023 22:32:27 GMT

That's OK, please ignore the remarks from the other poster.

Re: Internet Outage

Anonymous — Thu, 23 Feb 2023 06:57:14 GMT

Morning,

I'm sorry to hear this. Thanks for the update and please let us know how you get on.

Thanks

Re: Internet Outage

cheesewheel — Thu, 23 Feb 2023 17:25:46 GMT

Awoke this morning to find that the internet is back on, and it's remained on all day.

Not sure if an engineer is still booked or required for me?

Re: Internet Outage

Anonymous — Fri, 24 Feb 2023 06:23:58 GMT

Morning,

Thanks for the update. Have you been in contact with our Future Fibre Team to advise since your last post?

Thanks

Re: Internet Outage

cheesewheel — Fri, 24 Feb 2023 15:21:03 GMT

Tried the number in the email Talktalk sent but didn't get through to an agent.

Re: Internet Outage

Anonymous — Mon, 27 Feb 2023 06:49:39 GMT

Morning,

I'm sorry for the delay. Has the connection remained ok since your last post?

Thanks

Re: Internet Outage

cheesewheel — Tue, 07 Mar 2023 22:01:27 GMT

Over the past week it's been mostly okay, but i do keep getting very brief connection drops of like a few seconds.

Fine for some usage, but a bit problematic with gaming.

Not sure how to go about troubleshooting that though.

Re: Internet Outage

ferguson — Tue, 07 Mar 2023 22:21:45 GMT

That feels like a WiFi issue, maybe?

Re: Internet Outage

Anonymous — Wed, 08 Mar 2023 07:26:09 GMT

Morning,

Are you connected wireless when this happens?

Thanks

Re: Internet Outage

cheesewheel — Thu, 09 Mar 2023 17:07:51 GMT

Yes. I'll cable in for a while and see how it goes.

Re: Internet Outage

Anonymous — Fri, 10 Mar 2023 06:45:22 GMT

Morning,

Ok thanks for confirming and we'll check back in with you on Monday to see how the connection has been.

Thanks

Re: Internet Outage

Anonymous — Mon, 13 Mar 2023 06:39:12 GMT

Morning,

How have you found the connection over the weekend?

Thanks

Re: Internet Outage

cheesewheel — Wed, 15 Mar 2023 18:02:54 GMT

There are no problems when I'm cabled in, it does appear to be an intermittent wifi issue. Probably not related to the outage I reported at the start of the thread, then!

Re: Internet Outage

Debbie-TalkTalk — Thu, 16 Mar 2023 07:14:06 GMT

Hi cheesewheel

Thanks for your reply.

Are you using eeros or a Sagemcom WIFI hub?