topic Openreach not returned to fill in hole in Full Fibre

Openreach not returned to fill in hole

Claire782 — Mon, 13 Mar 2023 11:17:22 GMT

Secondly, I have been in touch with Dominique on 2nd March about the fact that when Openreach came back to replace the cables they damaged on installation, that they advised that someone else would be back to fill over the cables and hole they left when they dug them up again, as they didn't have any cement. (photos sent to you)They have not been back. I have contacted Openreach and they say it has to be arranged through you and you say to contact them.

My contract is with you, therefore it is your responsibility to ensure the job is completed to a standard expected. We have cables showing and also cables that are above the ground down the side of our bedding. These should be under the ground and it is not our responsibility to mess with these. We do not want them to get damaged and need it sorting out with some urgency.

I have a case reference with openreach - C58705319, if you can liaise with them to get this job finished.

Re: Openreach not returned to fill in hole

Gliwmaeden2 — Mon, 13 Mar 2023 14:10:42 GMT

To moderators:

The above is a genuine post which should not have been moved.

Re: Openreach not returned to fill in hole

Arne-TalkTalk — Tue, 14 Mar 2023 10:39:57 GMT

Hi Claire782

Damage reports have to be dealt with by the property owner directly with Openreach, they have a live chat facility

Report damage, vandalism or a health & safety issue | Openreach

You can give them your reference and request an update.

Sorry for any inconvenience caused