topic Re: Full Fibre In York using CityFibre in Full Fibre

Full Fibre In York using CityFibre

DGEC4 — Tue, 14 Mar 2023 13:08:52 GMT

Until early March I was on a full-fibre Ultra Fibre Optic contract and am now out-of-contract but on the same arrangement (though at a much higher price!), using the CityFibre network. The only plans now being offered are Fibre 35 and Fibre 65, which aren't FTTP, so presumably coming into the house on the old unused copper line.

Does this mean TalkTalk will be abandoning use of the CityFibre network (in York, at least)?

If so:

(a) exactly when will the cut-off be and how much advance notice will I receive?

(b) what alternatives will be offered then?

This is a matter of great concern to me and I'm sure to many other TalkTalk customers. A rapid response will be expected and welcome, please!

Many thanks.

Re: Full Fibre In York using CityFibre

Anonymous — Tue, 14 Mar 2023 13:56:52 GMT

Hello,

Can I just confirm, have you been in contact with our Future Fibre Team directly?

Thanks

Re: Full Fibre In York using CityFibre

DGEC4 — Tue, 14 Mar 2023 16:04:45 GMT

Thanks, Michelle. No I haven't and would like to urgently! Can you give me a direct phone number, please? David

Re: Full Fibre In York using CityFibre

Anonymous — Wed, 15 Mar 2023 06:58:32 GMT

Hello,

I've included a Help Guide below which has Live Chat at the bottom for our Future Fibre team directly.

Guide to Full Fibre and FTTP | TalkTalk

How to contact TalkTalk Broadband - TalkTalk Help & Support

Thanks