topic Re: OpenReach Install caused damage in Full Fibre

OpenReach Install caused damage

HoodSD — Tue, 21 Mar 2023 20:43:26 GMT

My fibre connection was installed this afternoon and all seemed to be well. However, I’ve now turned the TV on to find no satellite signal. I went outside and saw the Open Reach engineer has drilled through the satellite cable when running the fibre cable on the outside of the house.

I now have no TV and is too late to get hold of customer services- I’m not even sure what option to select as this isn’t a problem with my new service itself.

I can arrange to get it fixed but I’d like compensation for this - we only had the satellite fitted 2 years ago and the cable was definitely damaged today.

Could someone advise me on how to get this sorted please?

Thank you 🙂

Re: OpenReach Install caused damage

Gliwmaeden2 — Tue, 21 Mar 2023 20:51:57 GMT

For damage to your property, you can contact Openreach yourself, @HoodSD:

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy.html

Re: OpenReach Install caused damage

HoodSD — Tue, 21 Mar 2023 21:22:28 GMT

Thank you for such a quick response! Much appreciated 🙂