topic Re: Full Fibre 900 - Red LOS Light in Full Fibre

Full Fibre 900 - Red LOS Light

J45ONV — Sun, 19 Mar 2023 11:24:54 GMT

Hello,

I’ve had Full Fibre 900 installed early February 2023, however, this morning there was a red LOS light on the ONT box (I think this must have happened from 1:50am this morning). I’ve done as much troubleshooting I can from my end ie. off/on, making sure all connections are secure, checking the fibre cable from the side of my home to the front of my home and have found no issues. I feel an engineer visit is the only remaining option…how do I go about arranging this considering Openreach provide the fibre to my home and not TalkTalk?

All help would be appreciated!

Kind regards,

Jason

Re: Full Fibre 900 - Red LOS Light

KeithFrench — Sun, 19 Mar 2023 14:52:40 GMT

Hi @J45ONV

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Full Fibre 900 - Red LOS Light

Debbie-TalkTalk — Mon, 20 Mar 2023 08:54:29 GMT

Hi Jason

I'm sorry for the delay.

I can see that this fault has been raised and an engineer visit has been arranged. Did you speak to our Faults Team?

Re: Full Fibre 900 - Red LOS Light

J45ONV — Mon, 20 Mar 2023 09:05:33 GMT

Hi @KeithFrench

Thanks for your post! I’ve updated my profile as suggested 🙂

kind regards,

Jason

Re: Full Fibre 900 - Red LOS Light

Debbie-TalkTalk — Mon, 20 Mar 2023 09:08:28 GMT

Hi Jason

Did you see my last post?

Re: Full Fibre 900 - Red LOS Light

J45ONV — Mon, 20 Mar 2023 09:10:15 GMT

Hi @Debbie-TalkTalk

Yes I managed to get an engineer appointment using the “Chat Now” option.

With regards to not having internet from 01:50am on 19/03/2023 until the engineer appointment do you offer compensation?

Kind regards,

Jason

Re: Full Fibre 900 - Red LOS Light

Debbie-TalkTalk — Mon, 20 Mar 2023 09:12:01 GMT

Hi Jason

Thanks for your reply.

Further information can be found here About your auto compensation credit

Re: Full Fibre 900 - Red LOS Light

Debbie-TalkTalk — Fri, 24 Mar 2023 09:26:13 GMT

Hi Jason

Is everything working ok now following the engineer visit?

Re: Full Fibre 900 - Red LOS Light

J45ONV — Fri, 24 Mar 2023 10:59:46 GMT

Hi Debbie,

Yes all sorted and no more LOS for now!

There was an issue with the initial engineer’s installation and condensation got into the splice connection into my home.

Kind regards,

Jason

Re: Full Fibre 900 - Red LOS Light

J45ONV — Fri, 24 Mar 2023 11:02:50 GMT

Hi Debbie,

Yes all sorted and no LOS for now.

There appeared to be an issue with the initial engineer’s installation and condensation got into the splice connection into my home.

Kind regards,

Jason

Re: Full Fibre 900 - Red LOS Light

Debbie-TalkTalk — Fri, 24 Mar 2023 11:04:30 GMT

Hi Jason

I'm so glad to hear that this has been fixed 🙂

Debbie

Re: Full Fibre 900 - Red LOS Light

arjunkumar63la — Fri, 24 Mar 2023 12:41:36 GMT

Thanks for your reply.