topic Re: How to reset landline to FTTP? in Full Fibre

How to reset landline to FTTP?

portlandboy — Mon, 27 Mar 2023 19:05:51 GMT

Hi,

We had full fibre installed today and have a landline connected via a Digital Voice adapter.

Just before he left, the OR engineer said "Whateve you do, don't turn off the power supply for the fibre box or you'llhaveto re-register your phone"

Within 2 hours I'd switched the power off and, as he said, the phone needs resetting.

How is that done please? Is it possible to do it myself online, or is it a TalkTalk fix?

Thanks

Re: How to reset landline to FTTP?

Anonymous — Tue, 28 Mar 2023 05:21:13 GMT

Morning,

Is the DVA currently connected? What lights are currently on the DVA?

Can you try the following, plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on.

Thanks

Re: How to reset landline to FTTP?

portlandboy — Thu, 30 Mar 2023 15:07:38 GMT

Hi Michelle,

Thanks for your reply.

The issue is resolved!

I hadn't noticed that the mains power had been slightly disconnected from the phone base when it slipped as I was tidying all the cables (and I turned off the mains power at the same time 🤦‍)

Once I had the phone powered up, the whole setup worked without requiring any resetting at all.

So, all is good now thanks.

Re: How to reset landline to FTTP?

Anonymous — Fri, 31 Mar 2023 05:33:08 GMT

Morning,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks