topic Re: COMPLAINT in Full Fibre

COMPLAINT

Bloodrayne — Thu, 30 Mar 2023 10:48:43 GMT

Signed up for FF150 on 9 Jan 2023. After 7 alleged live dates I eventually got connected on 15 Mar. I have a complaint (CMP 396535) ongoing and have been promised resolution many times with no result and no calls. They were to call me yesterday (29th) did not happen, neither did todays call. This is on top of their many other broken promises. I am currently investigating other ISPs as this is now intolerable. As an aside I am getting maybe mid 50s when the promised speed is 120 and no one, but no one understands how voip works.

Re: COMPLAINT

Gliwmaeden2 — Thu, 30 Mar 2023 11:44:04 GMT

As mentioned here, staff on the forum cannot intervene while there is an ongoing complaint, @Bloodrayne.

https://community.talktalk.co.uk/t5/Billing/BILLING-AND-VOIP/td-p/2960383

However, I'll escalate this thread as they may be able to send feedback re the phone call promises not being honoured - that is extremely disappointing.

Re: COMPLAINT

Chris-TalkTalk — Thu, 30 Mar 2023 12:28:12 GMT

Hi Bloodrayne,

I've sent you a PM to confirm some details so that we can look into this further

Thanks

Chris