topic Installation in Full Fibre

Installation

Sean_759 — Sun, 02 Apr 2023 14:00:02 GMT

Hi, I have applied for the future fibre and was told that I would receive a package regarding this, but it has not arrived. I have tried looking on the website but it seems that the salesperson inputted my email incorrectly

Re: Installation

Gliwmaeden2 — Sun, 02 Apr 2023 14:19:47 GMT

Add as much information as you can to the profile area of the forum, @Sean_759.

Go via your avatar/name; settings; personal information; Private Notes at the end of that section for any further information. SAVE CHANGES.

By checking your name and address, staff may be able to see your order.

Staff are on here Monday to Friday, during the day.

Re: Installation

ferguson — Sun, 02 Apr 2023 14:38:19 GMT

You mention a "salesperson," was this by phone? Have you been back on to the order team to check?

Re: Installation

Arne-TalkTalk — Mon, 03 Apr 2023 12:00:12 GMT

Hi Sean_759

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards