topic Re: I have had no broadband for nearly three weeks now due to a faulty plug. in Full Fibre

I have had no broadband for nearly three weeks now due to a faulty plug.

Sarapetipher — Mon, 03 Apr 2023 15:10:07 GMT

It still hasn’t arrived. Your service is awful. No one cares when I phone up. Each time it takes about an hour and I get nowhere. How hard is it to send a new plug, apologise and reimburse?

Re: I have had no broadband for nearly three weeks now due to a faulty plug.

ferguson — Mon, 03 Apr 2023 15:41:46 GMT

Which router/Hub do you have? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: I have had no broadband for nearly three weeks now due to a faulty plug.

Debbie-TalkTalk — Tue, 04 Apr 2023 06:29:59 GMT

Hi Sarapetipher

I'm really sorry to hear this.

I will need to send a replacement router which will include new cables and a returns bag for your current router. Would you like me to arrange this?